Kiranjit Kaur
Edmonton,AB
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Respresentative
River Cree casino
Edmonton , Alberta
09.2023 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts and maintained detailed records in CRM systems.
- Provided product information and guided customers through purchasing decisions.
- Handled escalated complaints and ensured timely follow-up on resolutions.
- Trained new staff on customer service procedures and company policies.
- Developed and maintained strong relationships with diverse customer base.
Accounting Assistant
Alberta glass and railing
Edmonton , Alberta
08.2023 - 12.2023
- Assisted in maintaining accurate financial records and documentation for audits.
- Coordinated with vendors to resolve billing discrepancies and inquiries efficiently.
Assistant
Northern immigration of manitoba
The Pas, Manitoba
03.2023 - 07.2023
- Supported team coordination for various projects and administrative tasks.
- Managed scheduling and logistics for meetings and events efficiently.
- Assisted in preparing reports and presentations for management review.
- Collaborated with departments to streamline communication and processes.
Manger on Duty and Customer Service Respresentativ
Kfc
The Pas , Manitoba
09.2020 - 03.2023
- Mentored staff in expectations and parameters of kitchen goals and daily work.
- Managed kitchen staff, supervised preparation of foods ,and explained steps for readying specialty items.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Created positive work environment for employees and delivered exceptional customer service.
- Took care of customer problem escalated by other staff members.
- Handled employee problems in absence of general manager.
- Collaborated with upper management to improve productivity of operations.
- Supervised daily operations and ensured adherence to company policies.
- Trained new employees on operational procedures and customer service standards.
Receptionist
The pas motel
The Pas , MB
09.2022 - 02.2023
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Education
Businees Arts And Science - Business
Fanshawe College of Applied Arts And Technology
London, ON09.2019
Bachelor Of Accounting - Business
Fanshawe College
London 12.2018
Skills
- Operations management
- Work Planning and Organization
- Problem Resolution
- Delegating Work
- Process Updates
- Time Management
- KPI Setting and Review
- Team Supervision
Certificates
- Dispatch
- Freight brokerage
- Billing ang invoicing of trucking
- Truck safety and complaints
Timeline
Customer Service Respresentative
River Cree casino
09.2023 - Current
Accounting Assistant
Alberta glass and railing
08.2023 - 12.2023
Assistant
Northern immigration of manitoba
03.2023 - 07.2023
Receptionist
The pas motel
09.2022 - 02.2023
Manger on Duty and Customer Service Respresentativ
Kfc
09.2020 - 03.2023
Businees Arts And Science - Business
Fanshawe College of Applied Arts And Technology
Bachelor Of Accounting - Business
Fanshawe College