Summary
Overview
Work History
Education
Skills
Availability Part time
Timeline
Generic

Kiranjit Kaur

Mississauga,ON

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

D Mart
Amritsar, Punjab
07.2023 - 12.2023
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Store Associate

Metro
Amritsar, Punjab
01.2023 - 06.2023
  • Assisted customers with product selection, pricing and availability.
  • Provided cash register operations and handled customer payments.
  • Stocked shelves with merchandise and maintained inventory levels.
  • Organized store displays to ensure maximum visibility of products.
  • Ensured the cleanliness and tidiness of the store.
  • Operated scanning equipment for price checks and stock replenishment.
  • Processed returns and exchanges according to company policy.
  • Performed daily opening and closing procedures for store operation.
  • Answered incoming calls regarding product inquiries or orders.

Education

Some College (No Degree) - Business

Niagara College Schools Of Management
Toronto, ON

Skills

  • Data Collection
  • Complaint resolution
  • Product Knowledge
  • Call Management
  • Paperwork Processing
  • Quality Control
  • Stock management
  • Microsoft Excel
  • In-store support
  • Order Processing
  • Multi-Task Management
  • Credit card payment processing
  • Order Fulfillment
  • Store maintenance
  • Payment Processing

Availability Part time

  • Monday to Wednesday (5 am to 3 pm )
  • Thursday to Sunday ( Anytime)

Timeline

Customer Service Representative

D Mart
07.2023 - 12.2023

Store Associate

Metro
01.2023 - 06.2023

Some College (No Degree) - Business

Niagara College Schools Of Management

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