Kiranjeet Kaur
Victoria
Summary
“If a man empties his purse into his head, no man can take it away from him. An investment in knowledge always pays the best interest.”
To leverage my exceptional communication and problem-solving skills as customer service representative to deliver outstanding service and ensure customer satisfaction. Aiming to leverage my abilities to successfully keep up my learning curve and harness my skills, knowledge and abilities for self development and as a team worker.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Thrifty Foods
08.2023 - Current
- Providing exceptional customer service by greeting and assisting customers in a friendly and professional manner.
- Assisting customers in finding products, answering their questions, and addressing any concerns or issues they had.
- Handling customer returns and exchanges, following company policies and maintaining a positive customer experience.
- Resolving customer complaints and issues promptly, working to find suitable solutions and ensuring customer satisfaction.
- Staying up-to-date with product knowledge and promotions to provide accurate information to customers.
- Participating in staff training and meetings to improve customer service skills and stay informed about company policies and procedures.
- Managing customer inquiries and requests via phone, email, and in-person interactions.
- Collaborating with the management team to identify and implement improvements in customer service processes and procedures.
Customer Service Representative
Walmart Canada
01.2022 - 08.2023
- Proactively engaged with clients through various communication channels to deliver an outstanding experience.
- Focused on helping clients by responding empathetically to questions and solving concerns at first point of contact.
- Contributed to team results by supporting all colleagues to be successful in meeting client needs.
- Educated and assisted customers with using digital capabilities.
- Highly proficient in analyzing customer issues, identifying root causes, and providing effective solutions.
- Ability to manage multiple customer inquiries simultaneously, prioritize tasks, meet deadlines.
- Educated customers on various offerings and recommended best suitable solution.
- Handled customer inquiries and suggestions professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Maintained up-to-date knowledge of product and service changes.
- Documented and detailed calls and complaints using call's database.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Advisor
HDFC Bank
12.2020 - 01.2022
- Served as primary point of contact for customer, addressing inquiries, concerns, and providing information about bank’s products and services.
- Understanding customers’ financial goals and needs, and provided appropriate advice and recommendations on banking products, investment options, loans, insurance and other financial services offered by bank.
- Assisted customers in opening new accounts, managing existing accounts, and ensuring accurate and up-to-date account information.
- Helped customers with various account-related activities such as fund transfer, bill payments, and updating personal details.
- Handled customer complaints and issues efficiently, ensuring timely resolution and customer satisfaction.
- Collaborated with relevant departments and teams to address complex and escalates customer concerns.
- Assisted customers in navigating bank’s digital platforms, including internet banking, mobile applications, and self-service channels.
- Educated customers about financial literacy, best practices, and responsible banking.
- Provided guidance on budgeting, savings, and other financial management strategies to help customers achieve their financial goals.
- Tracked and reported key performance metrics, such as customer satisfaction ratings, sales conversions, and revenue generation.
Education
Master of Science - Electronics & Telecommunication
Pune University
GPA 3.305.2020
Bachelor of Science - Electronics Engineering
North Maharashtra University
GPA 3.105.2018
Skills
Communication
Multi-tasking and time management
Problem solving and Analytical skills
Technical proficiency
Relationship building
Team work and collaboration
Microsoft Office
References
1. Kamaljeet Kaur (RBC Bank)
Ex-Supervisor
C.647-302-8913
E.kaur2170@gmail.com
2.Vikram Singh (Walmart, Canada)
Assistant Manager
C. 647-863-6543
E. deepvikram94@gmail.com
Timeline
Customer Service Representative
Thrifty Foods
08.2023 - Current
Customer Service Representative
Walmart Canada
01.2022 - 08.2023
Customer Service Advisor
HDFC Bank
12.2020 - 01.2022
Master of Science - Electronics & Telecommunication
Pune University
Bachelor of Science - Electronics Engineering
North Maharashtra University
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