Kiranjeet Kaur
Ontario,ON
Summary
Experienced professional with proven track record of capabilities within banking customer service and finance industry. Ability to perform under fast paced and challenging circumstances. Strong interpersonal skills to gain trust of customers from every background. Skilled at customer service, team management, business analytics, business development, time management and collaboration
Overview
3
3
years of professional experience
Work History
Dispute Agent
CIBC
12.2023 - Current
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Consistently met compliance requirements for the CIBC by delivering exceptional customer service and by staying current on industry regulations.
- Got numerous positive surveys from customer by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Meet all the KPI targets on daily and monthly basis
- Passed all the Risk assessments, and scored beyond target for 2024 .
Insurance Agent
TD Insurance Home & Auto
12.2021 - 12.2023
- Maintained high standards of customer service by building relationships with clients.
- Finalized sales and collected necessary deposits.
- Collected premiums on or before effective date of coverage.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Education
Business Administration and Management -
Cambrian College of applied arts and technology
OntarioSkills
- Customer Service
- Microsoft Excel
- Microsoft Office
- Critical thinking and problem solving
- Conflict Resolution
- Computer Skills
- Microsoft PowerPoint
- Decision Making
- Problem Solving
- Time Management
- Leadership
- Communication
- Delegation
Timeline
Dispute Agent
CIBC
12.2023 - Current
Insurance Agent
TD Insurance Home & Auto
12.2021 - 12.2023
Business Administration and Management -
Cambrian College of applied arts and technology