KIRANJEET KAUR
Edmonton,Canada
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Shell Gas Station
08.2024 - Current
- Process customer transactions efficiently and accurately, handling cash, credit, and debit payments
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business
- Develop strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborate with team members to develop best practices for consistent customer service delivery.
- Maintain a clean and organized work space to enhance customer experience and ensure smooth operations
- Monitor involuntarily level and notify management to low stock item to maintain product availability
Nail Technician
Orane international institute of beauty
01.2023 - 06.2024
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Advice client on nail care and recommend product based on individual needs and preference
- Responded to customer requests and concerns about gel application and nail art designs.
- Managed appointments scheduling and client records, ensuring organized and efficient workflow
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
- Assisted with product sales, enhancing clients overall salon experience and contributing to revenue growth
Education
High School Diploma -
Orane International School of Beauty And Wellness
Zira, Punjab10-2021
High School Diploma -
Ambrosial Public School
Zira, Punjab02-2019
Skills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Team collaboration
- Scheduling
- Decision-making
Languages
English
Full Professional
Punjabi
Native or Bilingual
HINDI
Professional Working
Certification
Post Graduation Diploma in Cosmetology (PGDC)
Timeline
Customer Service Representative
Shell Gas Station
08.2024 - Current
Nail Technician
Orane international institute of beauty
01.2023 - 06.2024
Post Graduation Diploma in Cosmetology (PGDC)
High School Diploma -
Orane International School of Beauty And Wellness
High School Diploma -
Ambrosial Public School
Similar Profiles
Wael ShehataWael Shehata
Customer Service Representative at Shell Gas StationCustomer Service Representative at Shell Gas Station
MANJEET SINGH DHALLAMANJEET SINGH DHALLA
Retail Sales Associate at Shell Gas StationRetail Sales Associate at Shell Gas Station
Joban SinghJoban Singh
Retailer Supervisor at Shell gas stationRetailer Supervisor at Shell gas station