Kiranjeet Kaur
Etobicoke,ON
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
INOAC Exterior Systems
220 Brockport Dr, Etobicoke
02.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Security Guard
Sword Security
Toronto, ON
01.2023 - 11.2023
- Diligently enforced security protocols, conducted thorough patrols, and responded effectively to incidents, maintaining a safe environment.
- Utilized surveillance systems and communication tools to monitor premises and prevent unauthorized access.
- Collaborated with law enforcement when necessary to handle security breaches professionally.
Education
Diploma - Business
Niagara College
Toronto, ON08.2024
Skills
- Proficient in Microsoft (Word, Excel, and PowerPoint)
- Punctuality and patience
- Interpersonal Skills
- Active Listening
- Problem-solving / conflict management
- Excellent Communication
- Leadership
- Adaptability and Flexibility
- Instructions Adherence
- Professionalism
- Attention to Detail
- Time Management
- Organizational Skills
- Critical Thinking
- Problem-solving abilities
- Customer Service
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Certified Dispatcher and freight broker, ITS Dispatch - 2024
- Security Guards license
- WHIMS
- First aid and CPR
- Smart Serve
Timeline
Customer Service Representative
INOAC Exterior Systems
02.2023 - Current
Security Guard
Sword Security
01.2023 - 11.2023
Diploma - Business
Niagara College