KIRANJEET KAUR

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer service orders promptly to increase customer satisfaction.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Maintained tidy and organized store to comply with cleanliness standards.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover individual needs.

• Assign, direct and oversee duties, responsibilities, and work stations for employees in accordance with work requirements

• Train new employees in food service, customer service, sanitation and safety procedures

• Act as point of contact for customer escalations and complaints

• Resolve customer concerns and ensure clientele satisfaction in a professional manner

• Maintain knowledge of Restaurant’s food and beverage preparation

• Interact with guests in a friendly and fast manner; ensure guests’ complete satisfaction and exceed their expectations

• Ensure cleanliness and smooth operation of the restaurant

• Perform other duties as directed

• Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
• Maintained general knowledge of departments to help customers quickly locate products and merchandise.
• Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
• Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
• Interacted positively with team members and customers to promote commitment to organization's vision and values.
• Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.

• Maintained accurate records of customer transactions for reporting purposes.
• Operated cash register to record transactions accurately and efficiently.
• Performed cash, card and check transactions to complete customer purchases.
• Referred to price sheets and special sale bulletins to enter price changes.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Conducted inventory counts by adding each item in stock and documenting in computer system.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.