Kiranjeet Kaur

*Handled customer inquiries and suggestions courteously and professionally.

*Documented conversations with customers to track requests, problems and solutions.

*Greeted customers and responded to informational requests.

*Scheduled and confirmed appointments.

*Stored incoming mail and directed to correct personnel each day.

*Consulted with customers to determine best methods to resolve service and billing issues.

*Providing outstanding service to new and long standing customers by attending closely to concerns and developing solutions.

• Resolved customer complaints and maintained clean and tidy checkout area.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Met customer service goals and exceeded customer expectations.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.