Kiranjeet Kaur
Brampton,Ontario
Summary
Diligent customer support with experience managing phone, online and consultative communications with customers. Proactively identified different opportunities and built strong relationships with current and prospective customers. Consistently exceeded customer support and service expectations by resolving issues quickly.
Overview
1
1
Certification
Work History
CUSTOMER SUPPORT
UPS
02.2023 - Current
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Listened to customers' questions and concerns to provide answers or responses.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Provided customers with updates and periodic statements on service developments and changes in trends.
Education
POST GRADUATE DIPLOMA - NURSING LEADERSHIP AND MANAGEMENT
Seneca College of Applied Arts And Technology
North York, ON12.2019
POST GRADUATE DIPLOMA - PALLIATIVE CARE
Niagara College
Welland, ON12.2018
Bachelor of Science - NURSING
MEERA MEDICAL INSTITUTE AND HOSPITALS
PUNJAB, INDIA05.2014
Skills
- Complaint Resolution
- Enforce Policies
- External Audits
- Query Escalation
- Information Updates
- Effective Customer Communication
- Maintaining Clean Work Areas
- Corrective Actions
- Customer Service and Assistance
Certification
- CPR certificate, Red Cross.
reading
I have been fond of reading books ever since I started studying Nursing. I believe reading books have given me opportunity to acquire different skills and knowledge, which helped me think and handle critical situations without struggle.
Additional Information
Reference
Reference
Mandeep Kaur
Designated Ma/MOA
6478090301
Timeline
CUSTOMER SUPPORT
UPS
02.2023 - Current
POST GRADUATE DIPLOMA - NURSING LEADERSHIP AND MANAGEMENT
Seneca College of Applied Arts And Technology
POST GRADUATE DIPLOMA - PALLIATIVE CARE
Niagara College
Bachelor of Science - NURSING
MEERA MEDICAL INSTITUTE AND HOSPITALS
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