Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kiranjeet Gurm

Summary

Energetic retail and operations professional with a track record of motivating teams, assisting customers, and maintaining high standards of accuracy and organization. Skilled at handling complex tasks, solving problems, and fostering a positive store environment. Dedicated to delivering personalized, high-quality service that reflects Aritzia's Everyday Luxury Philosophy.

Overview

7
7
years of professional experience

Work History

DevOps Developer

Freelance
05.2024 - Current
  • Managed multiple client projects, delivering on-time and detail-oriented solutions.
  • Maintained strong client relationships through clear communication and reliable service.
  • Debugged complex software issues, leading to a more stable product release.
  • Continuously strengthened problem-solving skills through training, courses, workshops, and self-study—staying current on industry trends and emerging technologies.

Customs Supervisor

Canadian Flatbeds Limited
03.2022 - 04.2024
  • Coordinated customs clearance for 200+ daily truckloads, ensuring smooth and timely border crossings.
  • Prepared and submitted shipment paperwork via emails to custom brokers, and also reaching out to them via call to verify accuracy of the paperwork to avoid delays.
  • Communicated directly with CBSA and CBP officers to resolve shipment inquires and compliance issues.
  • Encouraged and motivated staff to take on complex and high-risk loads by providing guidance and support, which improved operational efficiency and team confidence.
  • Demonstrated exceptional organization, multitasking and problem-solving skills under strict time pressures.

Customer Service Representative

The Home Depot Inc
01.2020 - 03.2022
  • Greeted and engaged with customers, assisting with product selection, inquiries, and purchases to ensure a positive shopping experience.
  • Maintained designated aisles and product displays, keeping merchandise organized, clean and visually appealing.
  • Conducted weekly inventory checks by counting shelf stock and update system quantities to maintain accuracy.
  • Volunteered for yearly store-wide inventory counts, demonstrating initiative and reliability.
  • Prepared orders for curbside pickup and delivery, ensuring accuracy and timely fulfillment.
  • Handled returns, exchanges and transactions efficiently while delivering friendly and professional service.

Cashier

Real Canadian Superstore
07.2018 - 07.2019
  • Greeted each customer warmly before scanning their products, ensuring a welcoming experience.
  • Operated registers and processed customer transactions quickly and accurately.
  • Managed returns and exchanges and also, closed registers by balancing cash drawers at the end of the shift.
  • Awarded Fastest Cashier of the month for outstanding speed and accuracy.
  • Assisted disabled clients by supporting them during shopping and helping with their purchases.

Teaching Assistant

University of Ottawa
09.2018 - 12.2018
  • Assisted professors in delivering lectures, labs and tutorials, helping students understand complex concepts clearly and effectively.
  • Supported over 60 students per course, providing one-on-one guidance and clarifying coursework questions.
  • Graded assignments and projects while providing constructive feedback.
  • Developed strong communication, patience and problem-solving skills by working with students of diverse learning styles.

Education

Master of Science - Computer And Electrical Engineering

University of Ottawa
Ottawa
06-2019

Bachelor of Science - Computer Science

Panjab University
India
06-2017

Skills

  • Client support
  • Troubleshooting and support services
  • Effective call management
  • Collaborative leadership
  • Effective multitasking
  • Detail-oriented approach
  • Ability to adjust to new challenges
  • Proactive problem-solving
  • Effective listening skills
  • Effective conflict resolution
  • Cash management
  • Inventory management
  • Retail merchandising

Languages

English
Hindi
Punjabi
Urdu

Timeline

DevOps Developer

Freelance
05.2024 - Current

Customs Supervisor

Canadian Flatbeds Limited
03.2022 - 04.2024

Customer Service Representative

The Home Depot Inc
01.2020 - 03.2022

Teaching Assistant

University of Ottawa
09.2018 - 12.2018

Cashier

Real Canadian Superstore
07.2018 - 07.2019

Master of Science - Computer And Electrical Engineering

University of Ottawa

Bachelor of Science - Computer Science

Panjab University

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Kiranjeet Gurm