Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

KIRANDEEP KAUR SANDHU

Brampton,Canada

Summary

Dedicated Customer Service Representative backed with 10 years’ experience in customer relations. Experienced security guard with 2 years of expertise in maintaining a secure environment and enforcing safety protocols.

Overview

11
11
years of professional experience

Work History

Asset protection Associate

Gap Inc.
05.2023 - 06.2024
  • Responsible for protecting the assets of the company and ensuring a safe, crime-free environment for DC employees and visitors
  • Prevent theft or fraud by developing and implementing safety and security measures for the organization's employees and visitors
  • Monitor all operations with the help of surveillance cameras
  • Checking Bags of all the employees and visitors while entering and leaving to the building
  • Protection of all company assets: People, Property & Product.

Security Guard

Hydra Security
03.2022 - 01.2023
  • Detain anyone suspected of theft or violence
  • Patrol designated areas to verify any unlawful activity
  • Ensure all safety measures are in place to protect the establishment and patrons
  • Maintain a safe environment by performing routine security checks
  • Verify the identification of patrons to make sure they are in compliance with the law
  • Report any criminal acts to local law enforcement.

Security Guard

Quanta Security
06.2021 - 02.2022
  • Protect property and tenants from theft, damage, trespassing or accidents
  • Identify and investigate suspicious behavior, threats, and irregular activity
  • Patrol designated property to monitor and prevent intrusion, damage, hazards, and breaches of security
  • Provide a visible presence that enforces safety and security
  • Monitoring specific parks in Toronto to avoid damage from homeless people
  • Maintaining a safe environment by performing routine security checks
  • Reporting any criminal acts to local law enforcement.

Customer Service

Harvey’s
11.2020 - 05.2021
  • Identified customer needs and wants to enhance customer experiences and boost sales
  • Provided product price information to customers
  • Worked varied hours to meet seasonal and business needs
  • Taking orders over the phone and drive through as well
  • Preparing and serving food.

Customer Service Representative

UAE Exchange Centre LLC
12.2013 - 02.2020
  • Assisting customers over the counter and over the phone as well
  • Convincing Customers to buy company’s allied products such as travel card, national bonds, membership cards etc
  • Dealing with customer acquisitions
  • Managing customer relations with cordiality
  • Handling day to day cash flow of the branch
  • Handling wholesale foreign currency buying and selling
  • Handling financial remittance of domestic and international entities, Bank transfers.

Education

Business Management -

Canadore College
Scarborough, ON
12.2021

Human Resources management -

St. Clair College
Windsor, ON
04.2021

Bachelor of Business Administration -

Thompson Rivers University
Kamloops, BC
04.2013

Skills

  • Communication and interpersonal skills
  • Excellent Knowledge of MS office
  • Time Management skills
  • Self-confidence & hard work
  • Work with full Team Spirit
  • Excellent customer service skills
  • Leadership
  • Handling pressure
  • Surveillance systems monitoring
  • Patrolling
  • Conflict Resolution
  • Safety Compliance
  • Detail Oriented
  • Active Learning

References

References available upon request.

Timeline

Asset protection Associate

Gap Inc.
05.2023 - 06.2024

Security Guard

Hydra Security
03.2022 - 01.2023

Security Guard

Quanta Security
06.2021 - 02.2022

Customer Service

Harvey’s
11.2020 - 05.2021

Customer Service Representative

UAE Exchange Centre LLC
12.2013 - 02.2020

Business Management -

Canadore College

Human Resources management -

St. Clair College

Bachelor of Business Administration -

Thompson Rivers University

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KIRANDEEP KAUR SANDHU