Summary
Overview
Work History
Education
Skills
Timeline
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KIRANDEEP SINGH

Brampton,ON

Summary

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.

Overview

1
1
year of professional experience

Work History

Customer Care Associate

Maple air
11.2021 - 01.2022
  • Fielded inquiries via email, chat and text to offer immediate assistance with customers' needs.
  • Analyzed paperwork to verify completeness and eligibility for requested products and services.
  • Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems.
  • Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.

Remote Call Center Retention Representative

SP Data Digital
03.2022 - 06.2022
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Resolved problems, improved operations and provided exceptional service.

Warehouse Associate

Walmart Canada Logistics
08.2022 - Current
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Shipped material and performed boxing, packing, labeling and preparation of related documents.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Entered quantity received against purchase order in computer system.

Education

GED -

Seneca College of Applied Arts And Technology
North York, ON
04.2023

Skills

  • Call Center Monitoring
  • Remote Procedure Call
  • Call Center Customer Service
  • Call Center Technical Support
  • Information Updates
  • Call Documentation
  • Customer Account Management
  • Online Chat
  • Technical Support and Assistance
  • Microsoft Exchange
  • Labeling and Boxing
  • Warehouse Logistics

Timeline

Warehouse Associate

Walmart Canada Logistics
08.2022 - Current

Remote Call Center Retention Representative

SP Data Digital
03.2022 - 06.2022

Customer Care Associate

Maple air
11.2021 - 01.2022

GED -

Seneca College of Applied Arts And Technology

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KIRANDEEP SINGH