A confident, highly motivated and goal-oriented professional with Bachelor's in Pharmacy, PDM College of Pharmacy (India) and Diploma in Advanced Biotechnology, Centennial College (Toronto). Skilled in operations, customer service, and inventory management, ensuring compliance with SOPs while upholding strong work ethics and a proactive problem-solving approach.
Possess good communication skills (written and verbal) and ability to multitask effectively without much supervision. Proficient in MS Office Suite, Outlook, and various internet applications, with proven management experience in fast-paced environments and a commitment to delivering high-quality results.
Audit processes
Quality improvement
Quality processes
Data analysis
Customer focus
Data validation
Procedural updates
Training implementation
Correction action planning
Performance assessment
Attention to Detail: Meticulous in spotting errors in communication or process
Technical Skills: Proficiency in Microsoft Office (Word, Excel) and familiarity with CRM or call monitoring software