Kirandeep Kaur
Sudbury,ON
Summary
Dynamic Front Desk Associate with proven skills in customer relationship management and complaint resolution. Detail-oriented individual known for exceptional problem-solving abilities and a commitment to customer satisfaction.
Overview
2
2
years of professional experience
Work History
Front Desk Associate
Holiday Inn
Greater Sudbury, Ontario
05.2024 - Current
- Managed reservations and handled room assignments using hotel management software.
- Assisted guests with inquiries and provided local area information promptly.
- Processed payments and maintained accurate financial records at the front desk.
- Resolved guest complaints with professionalism and a focus on customer satisfaction.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
Cashier
KFC/Taco Bell
Sudbury, ON
08.2023 - Current
- Processed customer transactions accurately and efficiently at fast-food restaurant.
- Assisted customers with menu selections and provided recommendations for meals.
- Collaborated with team members to keep service flow smooth during peak hours.
- Resolved customer complaints promptly to ensure satisfaction and repeat business.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Diploma in Business Management - Computer And Information Systems
Universal Computers
01-2022
Diploma in Tally ERP 9 - Computer And Information Systems
Universal Computers
01-2021
High School Diploma -
Baring Union Senior Secondary School
01-2020
Skills
- Customer relationship management
- Effective communication and problem-solving
- Cash handling and payment processing
- Complaint resolution and documentation
- Product knowledge and upselling
- Time management and multitasking
- Team collaboration and reliability
- Computer skills (POS systems, MS Office, email, chat platforms)
Timeline
Front Desk Associate
Holiday Inn
05.2024 - Current
Cashier
KFC/Taco Bell
08.2023 - Current
Diploma in Business Management - Computer And Information Systems
Universal Computers
Diploma in Tally ERP 9 - Computer And Information Systems
Universal Computers
High School Diploma -
Baring Union Senior Secondary School