Kirandeep Kaur
Toronto,ON
Summary
Resourceful IT Help Desk Agent known for high productivity and efficient task completion. Specialized skills include troubleshooting, network support, and customer service management. Excel in communication, problem-solving, and time management, ensuring smooth operation of IT services.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
IT Help Desk Agent
Hines
06.2024 - Current
- Identified root cause of IT related issues by conducting troubleshooting activities.
- Assisted with the setup and configuration of desktops, laptops, and peripherals.
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Customer Service Representative
Securiguard
02.2023 - 06.2024
- Assist customers with inquiries, enhancing satisfaction and resolving issues efficiently.
- Manage customer accounts, ensuring accurate data entry and timely updates.
- Collaborate with team to improve service processes, leading to higher customer retention.
- Analyze customer feedback to identify improvement areas, boosting overall service quality.
- Monitored premises to deter unauthorized access, enhancing overall safety and security for staff and visitors.
Education
Computer Systems Technician And Networking - Network And System Administration
St. Clair College of Applied Arts And Technology
Windsor, ON 09.2022 - 12.2023
Skills
- Troubleshooting techniques
- Software installation
- Customer service
- Data entry
- Account management
- Feedback analysis
- Ticket management
Timeline
IT Help Desk Agent
Hines
06.2024 - Current
Customer Service Representative
Securiguard
02.2023 - 06.2024
Computer Systems Technician And Networking - Network And System Administration
St. Clair College of Applied Arts And Technology
09.2022 - 12.2023