Kirandeep Kaur
Spruce Grove,AB
Summary
Detail-oriented and customer-focused Program Advisor with extensive experience in training and certification administration. Proven track record in reviewing and processing Safety Codes Officer (SCO) applications, managing certification renewals, and coordinating exam and course registrations. Skilled in utilizing online platforms such as Council Connect, QuestionMark, Sage, Medallia, and proficient in managing data and reports using Excel. Strong communicator with a background in customer service, and process improvement through feedback and survey analysis. Adept at collaborating with cross-functional teams to ensure smooth program delivery and a high standard of service.
Overview
8
8
years of professional experience
Work History
Program Advisor
Safety Codes Council
07.2023 - Current
- Reviewed and assessed SCO (Safety Codes Officer) pre-qualification applications to verify applicant experience and validate reference information.
- Conducted comprehensive evaluations of submitted SCO applications and renewal applications, ensuring all regulatory requirements were met.
- Registered applicants for training courses and scheduled exams, maintaining accurate records and coordinating logistics.
- Uploaded and managed exam content on the QuestionMark, ensuring accuracy and accessibility for candidates.
- Responded to customer inquiries via phone and email, providing clear, professional, and timely assistance regarding certification, training, and exam processes.
- Created and maintained advisor pay spreadsheets in Excel to ensure timely and accurate compensation tracking.
- Submitted advisor invoices through Sage to the accounting department for timely processing and payment.
- Designed, distributed, and analyzed student surveys to gather feedback and support continuous program improvement.
- Assisted in the coordination and facilitation of webinars, including technical setup, live support, and post-event follow-up.
- Collaborated cross-functionally with internal departments to support the effective delivery of training and certification programs.
Administrative Assistant
Ageless Living
04.2022 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Organized weekly staff meetings and logged minutes for corporate records.
- Managed Access databases converting complex data into easy-to-interpret data.
Lead Administrative Assistant
Stonebridge Chiropractic
05.2019 - 03.2022
- Entered and maintained departmental records in company database.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Answered on average 150 calls per day.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Coached new employees on administrative procedures, company policies and performance standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Maintained current and accurate medical records for patients.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated customer service, patient scheduling and billing.
- Supported providers in outpatient medical office through coordinating administrative operations.
- Completed and filed financial documentation for accounting purposes.
Lead Administrative Assistant
ICare Optometry/ Absolute Health & Wellness Clinic
01.2017 - 04.2019
- Answered multi-line phone system, routed calls, delivered messages to staff and greeted visitors.
- Scheduled office meetings and client appointments for staff teams.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Answered 60-100 calls and emails per day.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
Education
Associate of Science - Health Sciences
Langara College
Vancouver, BC04.2019
Skills
- MS Office Expert
- Administrative Support
- Customer Service
- Written and Verbal Communication Skills
- Critical Thinking
- Organizational Skills
- Flexible
- Workflow Planning
- Standard operating procedures
- Strategic planning
Timeline
Program Advisor
Safety Codes Council
07.2023 - Current
Administrative Assistant
Ageless Living
04.2022 - 06.2023
Lead Administrative Assistant
Stonebridge Chiropractic
05.2019 - 03.2022
Lead Administrative Assistant
ICare Optometry/ Absolute Health & Wellness Clinic
01.2017 - 04.2019
Associate of Science - Health Sciences
Langara College
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