Kirandeep Kaur
Burlington,ON
Summary
Accomplished Shift Supervisor at Tim Hortons, adept in staff management and customer service management, ensuring operational excellence. Skilled in cash handling and problem-solving, I significantly enhanced customer satisfaction and streamlined financial accuracy. My leadership fostered a positive team environment, driving efficiency and maintaining high safety standards.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Tim Hortons
06.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Counter Staff Member
Tim Hortons
02.2023 - 05.2023
- Enhanced customer satisfaction by providing friendly and efficient service.
- Collaborated with team members to provide seamless service during rush hours.
- Demonstrated flexibility by cross-training in multiple roles within the establishment, enabling efficient coverage during peak times or staff shortages.
- Monitored equipment maintenance needs and reported issues promptly for timely repairs or replacements.
- Rotated stock regularly for freshness, preventing spoilage or waste due to expired products.
Education
Certificate - IFIC
IFSE Institute
Toronto, ON06-2024
Post-Graduate Certificate - General Business
St. Clair College of Applied Arts And Technology
Toronto, ON08-2022
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Inventory control
- Team leadership
- Problem-solving
- Positive attitude
- Customer service management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Certification
- CPR/AED Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shift Supervisor
Tim Hortons
06.2023 - Current
Counter Staff Member
Tim Hortons
02.2023 - 05.2023
Certificate - IFIC
IFSE Institute
Post-Graduate Certificate - General Business
St. Clair College of Applied Arts And Technology
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