Kirandeep Kaur
Brampton,ON
Summary
Prowess with 12 years of experience and professional skills in the field of Sales & Marketing. I am seeking for a challenging and rewarding role that will continue to develop my capabilities.
I have a confirmable track record for the successful completion of 12 years of handling Sales & Marketing as a self-employed person and working with a renowned company in the field of cosmetics & nutrition. Result oriented efforts on Business planning and execution with expertise. Armed with professional skills like Work planning, business operations and executing given job in the best possible way.
Overview
18
18
years of professional experience
Work History
Front Desk Supervisor
Lotus Immigration
Etobicoke
01.2024 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Developed strong working relationships with other departments within the hotel, fostering efficient communication channels between teams.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
Diamond Direct Distributor
Amway India Enterprises
05.2007 - 04.2019
- Overseeing daily business operations
- Developing and implementing growth strategies
- Assisting an average of 10 customers per day in finding or selecting items, and providing recommendations that generated a handsome amount of additional revenue
- Presenting product line to end users and taking orders
- Ensuring prompt delivery of the products
- Keeping sales records
- Developing referral network to build client base
- Generating leads and building new client base through cold calling and interfacing with potential clients
- Carefully selecting the right products suitable to each customer’s individual needs
- Promoted to leadership levels
- Achieved an average of more than 100% of sales goals for so many years
- Provided outstanding customer service, receiving 96% in customer service feedback surveys
- Maintained personal, yet professional relations with clients and co-workers
Education
Bachelor of Comp. Sc -
Shehzada Nand College
Amritsar12th Std. -
Govt. Girls Sen Sec School
Amritsar04.2005
Skills
- Guest relations
- Time management
- Reservations management
- Problem-solving skills
- Customer service management
References
Available upon request
Corecompetencies
Detailed planning of day-to-day activities of the business., Preparing and maintaining data and using the same for generating reports accurately.
Languages
English
Professional Working
Timeline
Front Desk Supervisor
Lotus Immigration
01.2024 - Current
Diamond Direct Distributor
Amway India Enterprises
05.2007 - 04.2019
Bachelor of Comp. Sc -
Shehzada Nand College
12th Std. -
Govt. Girls Sen Sec School