KIRANDEEP KAUR
Brampton,ON
Summary
Personable Office Administrator with 5 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease.
Overview
14
14
years of professional experience
Work History
Office Administrator
Gta Bedding Components
2019.08 - Current
- Maintained electronic and paper filing systems for easy retrieval of information.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
Bookkeeper
Punjab Group Inc
2018.03 - 2018.09
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Reconciled and corrected issues with financial records.
- Generated detailed financial reports for management review, facilitating informed decisionmaking.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Completed payroll for employees and maintained detailed records of procedures.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Enhanced operational efficiency by automating routine bookkeeping tasks.
- Facilitated smoother audits by maintaining organized financial records and documentation.
- Input financial data and produced reports using Quickbooks.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
Assistant Restaurant Manager
Tim Horton’s
2014.08 - 2017.08
- People Management
- Assists in the recruiting of new team members, training and developing existing team members and motivating and encouraging a team to achieve targets
- Provides ongoing performance feedback and conducts and records regular performance reviews
- Assists the Restaurant Manager in building the restaurants’ “bench strength” by identifying and developing high potential employees for progression to the next level
- Communicates with all shifts on day to day operations and critical areas of focus
- Assists with establishing and enforcing proper security procedures to reduce team member theft and ensure team member and guest safety Financial Management
- Assists the Restaurant Manager in planning and working to budgets, maximizing profits and achieving sales and transaction targets including control of Food/Paper/Labour costs in the restaurant
- Responsible for daily cash procedures and assists with financial reporting Operational Management
- Assists with ordering of supplies and overall building maintenance and cleanliness
- Displays knowledge of and works in compliance with applicable legislation including, food safety, health and safety, and employment standards
- Is able to enforce and comply with pre-established Tim Horton’s operating procedures
- Ensures high standards of guest experience are maintained
- Resolves guest complaints and turns potentially negative situations into positive ones
- Assists Manager in running company-wide incentive programs
- Assists in maximizing team member coverage at all times, performs the role of Floor Leadership and works as required in various areas during busy periods to maintain optimal guest service levels
- Manages team member scheduling to ensure adequate coverage on all shifts
- Understands the importance of supporting the Manager and presents a ‘unified front’ to all team members Health & Safety
- Works in compliance with the occupational health and safety legislation
- Uses or wears personal protective equipment or clothing as required
- Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
- Knows, understands and follows safe work practices and procedures
- Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Owner
- Responds to and corrects unsafe acts and conditions
- Enforces employee compliance in regard to the restaurant’s health and safety policies and procedures
- Initiates performance counselling and takes disciplinary actions for non-compliance in matters related to health and safety
- Assists the Restaurant Manager with incident investigations, workplace inspections, and formulating action plans to deal with health and safety deficiencies and for improvement to the restaurant’s health and safety practices and program
Team member-Supervisor
Tim-Horton’s
2012.08 - 2014.08
- Handle cash transactions effectively for our customers everyday
- Perform general administrative duties – faxing, photocopying, supply ordering, invoice processing, distributing daily mail, filing, performing weekly courier expedites, coordinating meetings, etc
- Compile, track and send daily/weekly/monthly summary/inventory of Hospitality, Operations including sales, Systems and Training, and any incentive programs
- Assist customers by providing information and resolving their requests in a timely manner
- Processed merchandise returns and exchanges within 24 hours of receipt
- Serve customers on average within 60 seconds of order request in compliance with company standards
Logo Associate
Acushnet Canada – Packaging
2011.06 - 2012.07
- Verified all purchase orders to ensure customized merchandise was delivered accurately on time with consistency
- Proactively supported all team members to ensure orders were processed accurately/timely
- Achieved all productivity targets; printed logos accurately on 400 golf balls within a 4hrs shift- best productivity within the team
Child Care Associate
Humber College Daycare Center
2011.01 - 2012.05
- Aided in the assessment of each child''s developmental progress through regular observation and documentation.
- Utilized various teaching materials such as books, games, art projects, and music to foster a well-rounded educational experience for children.
- Prepared engaging lesson plans tailored to meet individual learning styles of children within the classroom setting.
- Managed daily administrative tasks such as attendance tracking, meal planning, and activity scheduling.
- Assisted in the development of age-appropriate curriculum to promote cognitive, emotional, and social growth.
- Handled challenging situations involving conflict resolution among peers while maintaining an orderly classroom environment conducive to learning.
- Organized field trips and outdoor activities for children to expand their horizons beyond the classroom setting.
- Implemented creative methods to teach basic literacy and numeracy skills to young learners.
- Responded to inquiries from parents and guardians.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
Education
Diploma - Business Accounting
Centennial College of Applied Arts And Technology
Scarborough, ON04.2013
Diploma - Early Childhood Care And Education
Humber College
Toronto, Ontario04.2011
GED -
Amritsar Institute of Software Technology (AIST)
Amritsar, Punjab02.2009
Skills
- Proficiency with Simply Accounting, Microsoft office, MS Excel, Word, Outlook, QuickBooks, Profile and experience in using PDOC calculator for pay checks
- Administrative Support
- File Organization
- Bookkeeping
- Customer Engagement
- Human Resources
- Business Administration
- Payroll Administration
- Time Management
- Staff Management
- Strategic Planning
- Tax Preparation
- Scheduling
- Processing expenses
- Managing office supply inventory
- Telephone reception
References
References:
Al Sousa - GTA Bedding Components Inc. - 905-793-7999
Babbanpreet Singh Company Name- Punjab Group INC. Status – Owner of Transport Company Phone Number – 647-524-0302
Additional Information
- Awards/Scholarships: , Leadership Award recipient at Baba Aya Singh Riarki College (Secondary School) Punjab, India
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Gujarati
Limited Working
Timeline
Office Administrator
Gta Bedding Components
2019.08 - Current
Bookkeeper
Punjab Group Inc
2018.03 - 2018.09
Assistant Restaurant Manager
Tim Horton’s
2014.08 - 2017.08
Team member-Supervisor
Tim-Horton’s
2012.08 - 2014.08
Logo Associate
Acushnet Canada – Packaging
2011.06 - 2012.07
Child Care Associate
Humber College Daycare Center
2011.01 - 2012.05
Diploma - Business Accounting
Centennial College of Applied Arts And Technology
Diploma - Early Childhood Care And Education
Humber College
GED -
Amritsar Institute of Software Technology (AIST)
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