Summary
Overview
Work History
Education
Skills
Languages
Software
Accomplishments
Timeline
AccountManager

Kirandeep Kaur

Niagara Falls,ON

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

2
2
years of professional experience

Work History

Medical Office Assistant

Luthra Medical Centre
05.2023 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Dental Office Administrator

Dentistry on the Falls
08.2022 - 04.2023
  • Managed inventory for dental supplies, ensuring timely ordering to prevent stock shortages and minimize costs.
  • Evaluated and updated office policies periodically to promote efficiency, adaptability, and overall success in the dental practice's daily operations.
  • Oversaw office budget planning, monitoring expenses to maintain financial stability within the practice.
  • Improved patient scheduling efficiency by streamlining appointment booking processes.
  • Increased patient satisfaction with thorough insurance verification and accurate billing procedures.

Education

Dental Office Administration

Niagara College
Welland, ON
04.2023

Pre-Health Sciences

Cambrian College of Applied Arts And Technology
Greater Sudbury, ON
08.2022

Skills

  • Multitasking and Organization
  • Computer Skills
  • Problem-Solving
  • HIPAA Regulations
  • Medical Terminology
  • Office Administration
  • Phone and Email Etiquette
  • Team Leadership
  • Patient Care
  • Customer Service

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Software

Dentrix

ABELdent Inc

Paradigm

Tracker

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised and collaborated with team of 5 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Medical Office Assistant

Luthra Medical Centre
05.2023 - Current

Dental Office Administrator

Dentistry on the Falls
08.2022 - 04.2023

Dental Office Administration

Niagara College

Pre-Health Sciences

Cambrian College of Applied Arts And Technology

Similar Profiles

CREATE PROFILE
Kirandeep Kaur