Summary
Overview
Work History
Education
Skills
Certification
Referencesavailable
Trainingcertificates
Languages
Dancing, social media fanatics, house decorator.
Timeline
Generic

Kirandeep Kaur

New Liskeard

Summary

Customer Service Representative with 4+ years experience. Customer Service and sales expert who identifies customer needs and deliver effective solutions to problems. Committed to providing high quality customer care to create a positive shopping experience. Personable and professional under pressure with motivated, energetic nature. Organized, critical thinker, creative, good communicator, thrives in pressure, excellent writing skills, notable positive rapport with customers, fearless in asking for a sale. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Manager

Davis Properties Inc
08.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Quick Books and using new Application for Rental Agreements and Property Management, making Invoice.

Dispatch Logistician

Rai Dispatch Training
10.2022 - Current
  • Scheduling and dispatching work to various employees throughout the workday
  • Data entry for various system, entered accurately and efficiently
  • Monitored dispatch board and adjusted calls priorities regularly based on caller needs
  • Negotiate rates with customers
  • Ensure timely dispatch of freight and arrange for emergency pickup and delivery of orders
  • Dispatched accurate and appropriate information to field service technicians using a computer-based dispatch system via phone, messaging or email
  • Knowledgeable of geographical challenges in each territory and calculating driving distances.

Supervisor

Tim Hortons
07.2021 - Current
  • Worked with management team to implement proper division of responsibilities
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows to meet any daily demand
  • Develop training, task and process guidelines and communicated clear and concise directions to employees
  • Evaluated performance, coached and trained employees to improve weak areas, and to encourage professional growth as well as meet short- and long-term goals
  • Introduced team contests and goals to enhance productivity and improve employee morale.

Customer Service and representative, Cashier

Giant Tiger
08.2020 - 11.2021
  • Checked prices for the customers and processed items sold by scanning barcodes
  • Reconciled cash drawer at start and end of the shift, accounting for errors and resolving discrepancies
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service and representative, Cashier

Freshii
06.2019 - 03.2020
  • Set up and prepared cooking supplies and workstation during opening and closing to maximize productivity
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business
  • Change and sanitized cutting boards, benches and surfaces between task to avoid cross-contamination
  • Transitioned between breakfast and lunch service
  • Promoted customer loyalty and consistent sales by delivering friendly service ad knowledgeable assistance.

Sales executives and marketing specialist

Nexo Industries
04.2014 - 06.2018
  • Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations
  • Employed techniques such as cold calling, prospecting and networking to land new customers and penetrate new markets
  • Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues
  • Identified appropriate products and services to meet clients’ unique needs
  • Contributed to continues improvement of the renewal process, service agreement documents, approval processing and training.

Education

Diploma in Business -

Northern college of technology
01.2020

Master of Business Administration -

Doraha Institute of Management and Technology
01.2014

Bachelor of Computer Application -

Doraha Institute of Management and Technology
01.2012

Skills

  • Basic bookkeeping and accounting knowledge
  • Excellent customer service and communicational skills
  • Organized and thorough in all paperwork and data entry
  • Multitasking skills
  • Computer and internet skills
  • Marketing and sales experience
  • Money Handling
  • Customer Relations
  • Task Delegation

Certification

Security Guard License

Referencesavailable

True

Trainingcertificates

Summer training on “JOB SATISFACTION” in “SPORTKING SYNTHETICS INDIA LTD” (in BCA).

Languages

English
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Dancing, social media fanatics, house decorator.

I enjoy dancing a lot and making videos and taking home decor as a hobby enables you to create a new and unique style for your home.

Timeline

Assistant Manager

Davis Properties Inc
08.2023 - Current

Dispatch Logistician

Rai Dispatch Training
10.2022 - Current

Supervisor

Tim Hortons
07.2021 - Current

Customer Service and representative, Cashier

Giant Tiger
08.2020 - 11.2021

Customer Service and representative, Cashier

Freshii
06.2019 - 03.2020

Sales executives and marketing specialist

Nexo Industries
04.2014 - 06.2018

Diploma in Business -

Northern college of technology

Master of Business Administration -

Doraha Institute of Management and Technology

Bachelor of Computer Application -

Doraha Institute of Management and Technology

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Kirandeep Kaur