KIRANDEEP KAUR
Surrey,Canada
Summary
Reliable, energetic, and resourceful customer service professional with over 3 years of experience solving customer inquiries. Passionate about building strong customer relationships and increasing customer engagement. Ability to work independently and in a team environment. Strong analytical, troubleshooting, and problem-solving skills. Excellent written and verbal communication skills. Comfortable working in a fast-paced environment on multiple technologies and tools. Purpose-driven professional excels in organization and public relations.
Overview
7
7
years of professional experience
Work History
Office Administrative Assistant
DCS Technologies Inc
12.2022 - Current
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Working with different MS Microsoft suite -Excel, PowerPoint, Word and quickbooks
- Organized data into multiple spreadsheets to streamline data.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
Security Guard Supervisor
Paladin Security
10.2022 - 03.2023
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel
- Ensure a safe environment through a team effort of diligent active patrol, strict access control, monitoring, and equipment control
- Respond immediately to distress calls, panic alarms, and emergency calls for disorderly conduct, disruptive persons, and incidents swiftly and appropriately.
- Maintained accurate records of all incidents, daily logs, and personnel files in compliance with industry standards.
- Managed scheduling for security guard shifts, optimizing coverage while minimizing overtime costs.
Call Centre representative
Marriott
10.2021 - 09.2022
- Carried out day-day-day duties accurately and efficiently
- Worked flexible hours, night, weekend, and holiday shifts
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote safe working environment
- Proved successful working within tight deadlines and fast-paced atmosphere
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Security Guard
Security Concept
05.2021 - 08.2022
- Excellent problem-solving skills; can think quickly to provide solutions and instructions
- Responded quickly to incidents and assessed active situations for security concerns
- Ability to pay close attention to detail for the purpose of detecting threats and intervening when necessary
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Assistant Manager
Swiss Chalet
05.2019 - 09.2021
- Resolved all Customer queries in a professional manner while prioritizing customer satisfaction
- Supervise kitchen, wait staff, and aid, as needed
- Arrange for new employees’ proper onboarding (scheduling training and ordering uniforms)
- Prepared weekly report in Excel and maintained record of attendance of co-worker, scheduling, and payroll
- Handled cash transaction and balanced the cash register and reporting for review by management at the end of shift
- Trained and supervised new employees also, taught them customer service expectations.
Office Assistant
Duke Infosys
12.2017 - 04.2018
- Handling backend office work and updating account
- Managing filing system
- Recording information as needed
- Greeting clients and visitors as needed
- Updating paperwork, maintaining documents and word processing.
Education
Postgraduate Certificate in International Business Management -
Lambton College
Sarnia, Canada12.2019
Masters in Business Administration (HR and marketing) -
Punjab University
Punjab, India03.2017
Bachelors in Commerce -
Punjab University
Punjab, India03.2015
Skills
- Team building
- Decision making
- Excellent written and verbal communication skills
- Organization and time management
- Proficient in Microsoft office
- Certified in CPR and OFA 1
- Schedule Management
- Document Preparation
- Billing and Invoicing
Volunteerachievements
- Lambton College, Sarnia, Canada, Trained basic computer skills to the international students. College orientation Volunteer Welcoming new students Answering questions & referring students to appropriate resources Informing students about the resources available to them Creating a safe, inclusive environment within new student orientation groups
- Internship at HDFC Bank, Get in touch with the customers and make them aware of the Bank’s financial products like loans, Credit Cards, etc. Develop and utilize spreadsheets, databases and other computer applications Aware the customer about USP product and using of POS machine Analysis of banking Operations, Financial Products and Business Generation Process.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Office Administrative Assistant
DCS Technologies Inc
12.2022 - Current
Security Guard Supervisor
Paladin Security
10.2022 - 03.2023
Call Centre representative
Marriott
10.2021 - 09.2022
Security Guard
Security Concept
05.2021 - 08.2022
Assistant Manager
Swiss Chalet
05.2019 - 09.2021
Office Assistant
Duke Infosys
12.2017 - 04.2018
Postgraduate Certificate in International Business Management -
Lambton College
Masters in Business Administration (HR and marketing) -
Punjab University
Bachelors in Commerce -
Punjab University
Similar Profiles
Kirandeep KaurKirandeep Kaur
Administrative Assistant/Accounting Assistant at DCS Technologies IncAdministrative Assistant/Accounting Assistant at DCS Technologies Inc
MUHAMAD SAFWAN MOHD SHARIFFMUHAMAD SAFWAN MOHD SHARIFF
BIM Coordinator at ProMatrix DCS Sdn BhdBIM Coordinator at ProMatrix DCS Sdn Bhd
Dash GranierDash Granier
Maintenance Technician at DCS EndeavorsMaintenance Technician at DCS Endeavors