Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kirandeep Kaur

Toronto,ON

Summary

Accomplished administrator with five years of diverse industry experience, adept at overseeing multifaceted operations and leading teams towards excellence. Proven expertise in streamlining administrative processes, optimizing resource utilization, and driving operational efficiency. Possessing strong leadership acumen, excel in fostering collaborative work environments and cultivating high-performing teams. Seeking to leverage my managerial skills and cross-industry knowledge to drive strategic initiatives and deliver tangible results in a dynamic managerial role.

Overview

7
7
years of professional experience

Work History

Regional Administrator

Hazelview Property Services Inc.
Etobicoke
04.2023 - Current
  • Manage AR rent collections in coordination with property managers & successfully collected 90% of rent each month
  • Facilitate review of monthly reports, process new resident move ins and move outs (Change of status) on Yardi for 17 properties
  • Daily communication with site staff via email to collect reports, forms and resolve administration related issues, respond to resident enquiries on rent, AGI, collections or arrears
  • Process and coordinate with site staff, national ops team and residents on AGI and achieved 90% success rate in AGI collection
  • Process all correspondence as required under local housing laws and regulations (N4's, N1's, L1's etc.)
  • Manage monthly payment changes (PAD) for all properties and coordinate with Revenue Accountants on Electronic Funds transfer (EFT) report
  • Process all forms received from Site staff on Yardi (Chargeback, abatements, Referrals, rentable changes)
  • Coordinate training programs for site staff and new team members on administration, Hazelview processes and procedures
  • Process collection report each month and send past resident with outstanding arrears to collections
  • Collaborate closely with other Regional Administrators to share best practices.
  • Prepare capital purchase orders and assist in special projects during new acquisition or disposition of properties

Property Administrator

Hazelview Property Services Inc.
Toronto
08.2022 - 04.2023
  • Perform day-to-day administrative tasks using outlook, Hazelnet and Yardi software, ordering office supplies, organizing and maintaining filing system, phone calls & walk-in visitors/residents
  • Handle resident complaints, expedited maintenance requests by delegating work among building managers; Investigated & resolved property complaints & violations to foster pleasant living environment for residents
  • Prepare monthly assessments (Rent Rolls), collected rents, issued balance letter & delivered L1s/N4s to delinquent tenants in accordance with their leases
  • Built relationships with contractors & provided purchase orders in a timely manner to ensure prompt service
  • Report to community manager daily and process resident's paperwork (PAD changes, COS, move in/out inspections, parking changes, chargebacks) in coordination with regional administrator
  • Review EFT monthly reports to verify all PAD changes are being processed
  • Create & deliver various letters & notices (Fire/suite inspection, noise complaint letters etc.) to residents.

Executive Assistant

Bentall Green Oak (BGO)
Toronto
05.2022 - 07.2022
  • Maintain and coordinate calendars for two senior executives; schedule meetings and conference calls across global time zones as well as prepare meeting materials and related tasks
  • Prepare & consolidate custom PowerPoint client presentations, Excel spreadsheets, and other relevant materials for external and internal business meetings
  • Act as a key, informed contact for internal and external clients; providing reliable and timely resolution to inquiries including while managers are working remotely
  • Assist in the organization of various investment brochures, memorandums and reports, researching background information and gathering it from appropriate sources
  • Track and support miscellaneous client-oriented tasks and action items for senior managers (internal and external action items, updating contacts, tracking meetings and status of materials to ensure client receives all materials in advance)
  • Track and process departmental invoices, expense reports, corporate Visa reports, and benefit claims via perceptive & SAP Concur
  • Organize and manage travel arrangements and expenses through Egencia
  • Request manager signatures via DocuSign and email to respective clients and take meeting minutes at various investment committee meetings
  • Plan and coordinate events and/or larger meetings; organizing the layout of rooms, seating arrangements, catering and invites, etc.

Office Administrator

Canada Fortune Group
Mississauga
05.2020 - 05.2022
  • Manage company operations with responsibility for logistics, documentation and training staff and overseeing & ensuring rapid responses to all email communications
  • Maintain impeccable office organization to support efficiency, professionalism, and performance objectives
  • Negotiate with vendors to determine optimal material purchase pricing and provide load offers to consignees
  • Resolve issues related to shipping and logistics by communicating with Freight Forwarders and Transportation Companies
  • Conduct research, compile data and prepare documentation for consideration and presentation to upper management
  • Delegate daily tasks to team members to optimize group productivity and team performance
  • Supporting problem resolution and decision-making and conducting timely performance evaluations
  • Review documents and obtained additional information to complete accurate paperwork and avoid delays
  • Inspected and proofread documents to check accuracy
  • Sent Final Shipping Instructions according to standard operating procedures and utilized the data to generate invoices.

Office Administrator

Metro Immigration
Mississauga
04.2019 - 04.2020
  • Answered face-to-face and telephone requests for information about visa application updates & general enquiries
  • Prepared accurate and complete forms in consultation with client and submitted applications to correct government entities on behalf of client
  • Verified application data and account information against legal documentation to determine accuracy and integrity
  • Contacted applicants about application statuses, obtained additional information and conveyed acceptance or denial of their application
  • Oversaw and monitored status of cases through computerized case management and billing system and processed case tracking data, reports, and updates in system
  • Interviewed and connected with clients directly to learn goals and explained and recommended type of visa best suited to client's time in country
  • Drafted and sent correspondence to clients and assisted clients with documentation acquisition and assembly and completion of forms.

Administrative Assistant (Tax Clinic Volunteer)

West Neighborhood House
Toronto
12.2018 - 04.2019
  • Answer all incoming calls and efficiently schedule meetings and appointment
  • Assisted individual clients with filling out tax forms and electronically filing tax returns
  • Support clerical needs by copying, faxing, filing, and completing general administrative tasks
  • Assist people and families with low-income access to free and accurate income tax preparation services
  • Maintain confidentiality of all information encountered in the process of completing duties
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files
  • Mastered tax-related software programs and showed exceptional proficiency at learning new software and helping colleagues with lesser computer literacy.

Inbound Customer Service Representative

Teleperformance
Toronto
06.2018 - 04.2019
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations, and resolving problems to maximize efficiency
  • Explained key information regarding products and services to customers to encourage informed decision-making
  • Promote and offer products and services by consulting, gathering information, and evaluating customer needs
  • Met or exceeded call speed, accuracy, and volume benchmarks on consistent basis
  • Maintained strong call control and quickly worked through scripts to address problems.

Technical Support Representative

Concentrix
Peterborough
05.2017 - 05.2018
  • Managed customer calls effectively in a complex, fast-paced and challenging call center environment
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
  • Assisted customers with various types of technical issues via telephone
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements
  • Accurately documented, researched and resolved customer issues
  • Effectively managed a high call volume with tact and professionalism.

ESL Tutor

Fleming College
Peterborough
01.2017 - 03.2018
  • Tutored International Students in Early Childhood Development Program & Conducted one-on-one tutoring session for new students
  • Helped students with citation, use of technology such as MS Word, Excel and PowerPoint and proofread assignments
  • Collaborated with instructors to determine area of focus and refer students in need of additional assistance
  • Provided support and guidance to new students (Mentees) to cultivate academic and personal success
  • Completed mandatory mentor-ship training related to four mentor-ship competencies including: role and scope, communication and connection, referral to resources and learning and development
  • Assisted in planning, coordination, and execution of numerous mentor-ship events on and off campus.

Education

Diploma - Business Administration

Fleming College
Peterborough, ON
04-2018

Skills

  • Exceptional Communication & Written Skills
  • Yardi
  • Customer Service
  • Creative Problem Solving
  • MS Office
  • Strong Client Relations
  • Organizational skills
  • Administration & Management
  • Quick Learner & Multitask
  • Critical Thinking
  • Salesforce
  • SAP Concur
  • Perceptive
  • Outlook

Accomplishments

  • BRAVO Annual Team Impact Award - Hazelview - won for Property Administrator & Regional Administrator role

Timeline

Regional Administrator

Hazelview Property Services Inc.
04.2023 - Current

Property Administrator

Hazelview Property Services Inc.
08.2022 - 04.2023

Executive Assistant

Bentall Green Oak (BGO)
05.2022 - 07.2022

Office Administrator

Canada Fortune Group
05.2020 - 05.2022

Office Administrator

Metro Immigration
04.2019 - 04.2020

Administrative Assistant (Tax Clinic Volunteer)

West Neighborhood House
12.2018 - 04.2019

Inbound Customer Service Representative

Teleperformance
06.2018 - 04.2019

Technical Support Representative

Concentrix
05.2017 - 05.2018

ESL Tutor

Fleming College
01.2017 - 03.2018

Diploma - Business Administration

Fleming College

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