KIRANDEEP KAUR
Surrey,BC
Summary
To obtain a position in retail where I can utilize my customer service skills and Knowledge of retail sales techniques to contribute to the success of the company.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Kitchen Crew Member
Triple O's Restaurant
10.2023 - Current
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Followed recipes and chef instructions to prepare food correctly.
- Monitored inventory deliveries to minimize product losses and prep for service.
Customer Service Representative/Sales Associate
Vivah Collection
01.2023 - 10.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Implemented and developed customer service training processes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Stocker
D-Mart
08.2021 - 09.2022
- Stocked and organized shelves according to planograms and department standards
- Checked product levels and recommended new purchases.
- Maintained inventory levels and reported discrepancies to management
- Assisted customers with locating products and provided excellent customer service
- Processed customer transactions and handled cash and credit card payments
- Maintained a clean and organized work area
Education
Post-graduate Diploma in Business and Project Management - Business
Vancouver Community College
Vancouver02.2024
Bachelor Of Science - Science Education
Govt. Mohindra College
India01.2020
Skills
- Strong leadership skills
- Proficient in Microsoft Office and Google Suite Customer service-oriented
- Ability to work independently and as team
- Language: Hindi, English, Punjabi
- Efficient and accurate stocking and inventory management
- Strong attention to detail
- Ability to work in fast-paced environment
- Excellent communication skills
- Customer Relations
- Active Listening
- Quality Assurance Controls
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Quality Management (LinkedIn Certificate)
- Project Manager Foundations : Procurement (LinkedIn Certificate)
Timeline
Kitchen Crew Member
Triple O's Restaurant
10.2023 - Current
Customer Service Representative/Sales Associate
Vivah Collection
01.2023 - 10.2023
Stocker
D-Mart
08.2021 - 09.2022
Post-graduate Diploma in Business and Project Management - Business
Vancouver Community College
Bachelor Of Science - Science Education
Govt. Mohindra College
- Quality Management (LinkedIn Certificate)
- Project Manager Foundations : Procurement (LinkedIn Certificate)
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