Kirandeep Kaur
Summary
- Personable and enthusiastic professional with experience in sales and customer relations positions.
- Highly effective in fast-paced work environments with over 8 years of experience in customer service.
- Provide exceptional service and support to clients while contributing to the growth of the organization.
- Available to work flexible hours.
Overview
10
10
years of professional experience
Work History
Office Manager
Auto Surgeon
Calgary
08.2023 - Current
- Greet customers entering the business to determine nature and purpose of visit.
- Take notes of customer concerns for technicians diagnostic purposes
- Answer incoming calls, take messages, prepare quotes, order parts, transfer calls to appropriate departments or personnel.
- Convert work orders to invoices and process payments.
Manager of Operations
Great Clips
Edmonton, AB
09.2016 - 04.2023
- Maintained general appointment calendar and set shift schedules for staff.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Developed loyalty programs that encouraged repeat business from satisfied clients.
- Conducted performance evaluations for staff members, offering constructive feedback and setting goals for improvement.
Stylist
First choice haircutters
Edmonton, AB
04.2014 - 08.2016
- Enhanced customer satisfaction by providing personalized haircuts, styling and color services.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Consistently maintained cleanliness of the workplace, ensure a safe and welcoming environment for clients.
- Collaborated with fellow stylists to create a positive work environment and collectively share techniques.
Education
Journey-person Certificate -
MC College
12.2015
High School Diploma -
W.P Wagner
06.2013
Skills
- Efficient in planning and organizing
- Actively listen and understand customer's individual needs
- Attention to detail
- Written and verbal communication
- Proficient in computer skills
- Resolved customer complaints and concerns
- Prepared and presented customer bills and received payments
- Appointment scheduling and call handling
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Urdu
Full Professional
References
haircutters
Baldev Singh
Business Owner
Auto Surgeon
(587) 703-2828
bains_27@hotmail.com
Manisha Patel
Business Owner
Great Clips
(780) 974-4449
manisha.r.patel@greatclips.net
Timeline
Office Manager
Auto Surgeon
08.2023 - Current
Manager of Operations
Great Clips
09.2016 - 04.2023
Stylist
First choice haircutters
04.2014 - 08.2016
Journey-person Certificate -
MC College
High School Diploma -
W.P Wagner