Kirandeep Kaur
Surrey
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Quiznos
01.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strategy to increase sales and drive profits.
Server
Tasty Indian Bistro
10.2020 - 12.2021
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Assistant Server
Tandoori Flame Surrey-Delta
01.2019 - 08.2020
- .
- Greeted customers warmly to provide exceptional customer service.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Assisted with dining room set up prior to and after service period.
- Arranged furniture and supplies to support seamless special events, buffets and banquets.
Education
Bachelor of Arts - Bachelor of Hospitality Management
Acsenda School of Management
Vancouver, BC03.2024
Skills
- Business Growth Initiatives
- Shift Coverage
- Reviewing Performance
- Continuous Quality Improvement (CQI)
- Sales Reporting
- Customer Relations
- Customer Service and Satisfaction
- Food Plating and Presentation
- Food Preparation and Safety
- Waste Control
- Verbal and Written Communication
- Recipe Creation
- Team Oriented
Certification
Serving it Right
Food Safe Level 1
Safer Spaces - Workers in Tourism & Hospitality
OHS Program Fundamentals
Timeline
Assistant Manager
Quiznos
01.2021 - Current
Server
Tasty Indian Bistro
10.2020 - 12.2021
Assistant Server
Tandoori Flame Surrey-Delta
01.2019 - 08.2020
Bachelor of Arts - Bachelor of Hospitality Management
Acsenda School of Management
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