Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Certification
Languages
Timeline
Generic

KIRANDEEP GREWAL

35 Baylawn Circle, Brampton,ON

Summary

Dynamic and results-oriented operations professional with over 5 years of experience in leadership, team management, and operational efficiency. Proven ability to train, mentor, and lead diverse teams in high-pressure, safety-critical environments. Expertise in crisis management, regulatory compliance, and process optimization to enhance safety, service quality, and operational performance. Adept at working in physically demanding roles, fostering team collaboration, and driving continuous improvement across all levels of operation. Seeking to leverage leadership skills and operational knowledge in a Leadership Management Trainee - Operations role at CPKC to contribute to safety, productivity, and customer satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Restaurant & Bar Manager

Riyasat Indian Restaurant
10.2023 - Current
  • Manage all aspects of staff supervision, including hiring, training, and mentorship, fostering a high-performing team culture.
  • Leading efforts to ensure the safety and security of staff and patrons, managing emergency situations and minimizing disruptions to business continuity.
  • Developing and implementing operational protocols that improved service quality and customer satisfaction by 15%.
  • Scheduling shifts and optimizing labor costs while ensuring budget efficiency and maintaining operational standards.
  • Monitoring daily operations and analyzing performance metrics, driving improvements in team productivity, safety compliance, and service delivery.
  • Training staff on emergency response procedures, crisis management, and safety principles, ensuring a cohesive approach to problem-solving during incidents.

Test Technician

Evertz Microsystems Limited
09.2021 - 10.2023
  • Collaborated with clients to design tailored network solutions, improving overall customer satisfaction and reducing client downtime by 10%.
  • Tracked performance metrics, implemented improvements, and streamlined deployment processes, reducing implementation times by 20%.
  • Managed troubleshooting and conflict resolution, ensuring effective problem-solving under tight deadlines to maintain service continuity.
  • Supported cross-functional teams, applying team collaboration and communication skills to meet project objectives and improve service delivery.

Department Manager-Produce

Walmart Canada
Amherstburg, Canada
04.2019 - 09.2021
  • Managed departmental operations, ensuring compliance with safety and quality standards and zero violations during inspections.
  • Led a team of employees in day-to-day operations, ensuring the efficiency of product flow and handling of goods.
  • Acted as the primary contact for emergency response during incidents, demonstrating leadership in crisis situations.
  • Developed and executed training programs, reducing new-hire onboarding time by 20% and enhancing operational efficiency.

Technical Support Supervisor/ Training Ambassador for AT&T

Sutherland Global Services
02.2020 - 03.2021
  • Supervised a technical support team, focusing on performance metrics and customer satisfaction to ensure high-quality service delivery.
  • Implemented new training programs, increasing onboarding efficiency by 20% and enhancing team capability to handle complex technical issues.
  • Played a key role in performance analysis and root-cause problem-solving, identifying recurring technical issues and reducing repeat incidents by 10%.
  • Mentored junior team members, promoting a culture of continuous learning and professional growth within the technical support team.

Education

Master of Electrical and Computer Engineering -

The University of Windsor
Windsor, ON
12.2019

Bachelor of Technology - Electronics & Communication

Guru Nanak Dev Engineering College
Ludhiana, India
07.2017

Skills

  • Leadership & Team Supervision
  • Safety Leadership & Compliance
  • Crisis Management & Emergency Response
  • Operational Management & Process Optimization
  • Problem-Solving & Decision-Making
  • Time Management & Organizational Skills
  • Training & Development
  • Team Collaboration & Communication
  • Adaptability & Flexibility
  • Customer Service & Stakeholder Relations
  • Physical Stamina & Endurance
  • Regulatory Knowledge & Industry Awareness

Volunteer Experience

Volunteer Event Security Assistant

UNIVERSITY OF WINDSOR

  • Assisted in maintaining a secure environment at large community events, including festivals, concerts, and sports events., Conducted entry screenings, including bag checks and metal detector operations, to ensure prohibited items were not brought into the event., Monitored crowd activities and identified potential security risks, reporting incidents to senior security personnel., Supported the coordination of emergency response procedures, including evacuations and first aid assistance., Worked closely with local law enforcement and event organizers to manage access control and ensure the safety of attendees., Provided information and assistance to event attendees, enhancing their experience while maintaining a secure environment., Helped with the setup and breakdown of security equipment and barriers before and after events.

Student Ambassador

UNIVERSITY OF WINDSOR 

  • Conducted presentations and orientations to assist with student recruitment efforts., Engaged in student outreach through cold calls and survey data collection by contacting various educational and professional agencies., Answered queries from prospective students and their families about programs offered at the University of Windsor., Developed and managed social media campaigns to enhance recruitment visibility., Assisted with the faculty website, created video projects (reels), and handled various stakeholder interactions.

Languages

  • English
  • Punjabi
  • Hindi
  • French
  • Urdu

Certification

  • First Aid & CPR

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Urdu
Limited

Timeline

Restaurant & Bar Manager

Riyasat Indian Restaurant
10.2023 - Current

Test Technician

Evertz Microsystems Limited
09.2021 - 10.2023

Technical Support Supervisor/ Training Ambassador for AT&T

Sutherland Global Services
02.2020 - 03.2021

Department Manager-Produce

Walmart Canada
04.2019 - 09.2021
  • First Aid & CPR

Master of Electrical and Computer Engineering -

The University of Windsor

Bachelor of Technology - Electronics & Communication

Guru Nanak Dev Engineering College
KIRANDEEP GREWAL