KIRANDEEP BASSI
Brampton,ON
Summary
- Resourceful and professional administrative assistant with 4 years of experience in managing schedules, maintaining office records as well office supplies, and providing exceptional service to clients. Seeking a Customer Service position to utilize my strong organizational and knack for problem-solving to create a positive and welcoming environment.
Overview
8
8
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
FNF CANADA
11.2021 - Current
- Deal directly over the phone with lenders, brokers, law firms and various external clients
- Complete and verify all mortgage information with clients to send out signing packages for execution
- Open and Process hundreds of files daily
- Prepare document packages and forward to signer on rush basis to process funding ahead
- Coordinate with other departments and escalation department for file completion
- Multitask and answer queries of clients of respective files.
ADMINISTRATIVE ASSISTANT
KUMON
06.2019 - 03.2021
- Answered queries and addressed concerns of customers
- Reviewed and distributed electronic and paper mail
- Scheduled appointments and meetings
- Prepared reports and other presentations
Customer Service Representative
HDFC Bank
06.2016 - 06.2017
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating new company website and to improve overall user.
- Collaborated with team members to develop best practices for consistent customer service.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
MBA - Marketing and Human Resource
CT group of institution
BBA - Bachelors of business Administration
CT Group of institutions
Skills
- Minute Taking
- Time Management
- Multi-Line Telephone Systems
- Customer Service
Volunteer Experience And Training
- Summer training at Bajaj Allianz Insurance, India, 2013, Assist in maintaining employee's daily attendance data and make reports accordingly., Assist in reviewing and distributing daily mail., Assist in making and recording performance appraisal of employees., Coordinate in office work.
Timeline
ADMINISTRATIVE ASSISTANT
FNF CANADA
11.2021 - Current
ADMINISTRATIVE ASSISTANT
KUMON
06.2019 - 03.2021
Customer Service Representative
HDFC Bank
06.2016 - 06.2017
MBA - Marketing and Human Resource
CT group of institution
BBA - Bachelors of business Administration
CT Group of institutions
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