Kiranbir Kaur
Ottawa,Canada
Summary
Customer-focused supervisor and cashier with experience in high-volume, fast-paced environments. Skilled in cash handling, resolving customer concerns, multitasking, and supporting team performance. Reliable, detail-oriented, and calm under pressure—seeking to contribute these strengths as a Customer Service Associate at TD Bank.
Overview
4
4
years of professional experience
Work History
Supervisor (Customer Service)
Tim Hortons
Ottawa, Canada
01.2023 - Current
- Supervise daily front-counter operations in a busy environment while maintaining excellent customer service.
- Complete cash-outs and support cash balancing procedures with accuracy and attention to detail.
- Resolve customer concerns professionally and quickly to ensure a positive experience.
- Support training and motivation of team members to meet service and speed-of-service goals.
- Maintain product availability by stocking and refilling items and monitoring inventory needs.
Cashier
Quesada Burritos & Tacos
Ottawa, Canada
01.2022 - Current
- Served 100+ customers per day while providing friendly, efficient service.
- Processed cash and card transactions accurately and followed cash-handling procedures.
- Multitasked across cashier, order support, and customer assistance during peak hours.
- Maintained cleanliness and organization of the customer service area.
Package Handler
Intelcom Express
, Canada
01.2022 - Current
- Sorted and scanned Amazon packages while maintaining speed and accuracy.
- Organized packages to correct routes to support on-time deliveries.
- Handled 200–300 packages per shift and performed frequent lifting (up to 20 lbs).
Sales Associate
Forever
India, India
01.2022 - Current
- Assisted 100–200 customers daily with product selection while delivering excellent service.
- Handled cash with the manager, processing approximately ₹40,000–₹50,000 in daily sales.
- Maintained store cleanliness and organized merchandise in designated areas.
Front Desk Agent
Hilton garden inn
Saskatoon, SK
05.2023 - 08.2025
- Welcomed guests with a friendly demeanor and professional service.
- Managed check-in and check-out processes efficiently and accurately.
- Coordinated room assignments based on guest preferences and availability.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
- Collaborated with housekeeping to maintain high cleanliness standards.
- Maintained accurate records of reservations and guest information in the system.
Education
High School Diploma -
Algonquin College
Ottawa, Ontario04-2022
High School Diploma -
Akal Academy Dhotian
India03-2019
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Skills
- Customer service
- Issue resolution
- Cash handling
- POS transactions
- Accurate data entry
- Attention to detail
- Team leadership
- Shift supervision
- Time management
- Multitasking
- Working under pressure
- Product knowledge
- Upselling
- Basic Microsoft Word
- Brightspace
Additional Information
Strong communication, punctual, dedicated, and a collaborative team player., Sports participation at school and district level (badminton).
Timeline
Front Desk Agent
Hilton garden inn
05.2023 - 08.2025
Supervisor (Customer Service)
Tim Hortons
01.2023 - Current
Cashier
Quesada Burritos & Tacos
01.2022 - Current
Package Handler
Intelcom Express
01.2022 - Current
Sales Associate
Forever
01.2022 - Current
High School Diploma -
Algonquin College
High School Diploma -
Akal Academy Dhotian