Summary
Overview
Work History
Education
Skills
Certification
Reference
Timeline
Generic

Kiranbir Kaur

Winnipeg

Summary

A highly motivated and goal-oriented individual who has excellent communication skills, vast experience in customer service, and determination to learn new things. Innovative and driven with passion for delivering high-quality work. Versatile skill set with numbers, information management, documentation, and providing support. Expert in addressing problems and suggesting solutions. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Supervisior

MCDONALD’S
01.2019 - 06.2023
  • Supervise and train of new staff in food preparation, and in service, sanitation, and safety procedures
  • Compile and balance cash receipts at the end of the day
  • Count money and make bank deposits
  • Assist with scheduling, ordering, inventory, cost and waste control
  • Reporting on daily activities, sales and issues as they arise
  • Delegate and assign tasks
  • Implement and follow a cleaning schedule
  • Implementing employee training curriculum.

Dispatch operator

Fusion Security
01.2021 - 12.2022


  • Manage customer service satisfaction by providing updated eta and location of drivers
  • Operate computers, fax machines, copiers, printers, TDD systems
  • Receive and transmit all complaints, via radio or telephone, and log
  • Maintain a standard of punctuality and dependability of attendance and retain cleanliness, tidiness, neatness, and appropriate attire
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Determine the nature of the emergency then dispatch it to the appropriate department
  • Proactively address problems and suggest solutions
  • Assessing the situation and prioritizing the calls.
  • Maintained updated and detailed records of calls in physical and electronic database.

Education

Associate of Arts - Psychology

Douglas College
New Westminster, BC
12.2020

High School Diploma -

SGHI School
Punjab, India
03.2017

Skills

  • Qualified and courteous Customer Service provider with more than 4 years of experience
  • High intention to detail and accuracy
  • Being able to tackle and work on priority areas within time frames helps me to be goal-oriented and improves my experienced in decision making and handling key responsibilities and delegating the tasks
  • Excellent interpersonal and communication skills and demonstrated willingness to work in a team environment with diverse faculty and colleagues
  • Proficient in Microsoft word, Excel, PowerPoint, and Internet Explorer
  • Proven ability to learn various forms of technology and software quickly and accurately
  • I have ability to identify and assess the key area of the problem and find a solution that is suitable for the situation by applying my interpersonal skills to gain valuable insights to avoid conflicts

Certification

Foodsafe Level 1

Occupational First Aid Level 1


Reference

Manpreet Kaur

Company: Bison Transport Ltd.

Position: Customer Service Assistant

Relationship: Friend 

Timeline

Dispatch operator

Fusion Security
01.2021 - 12.2022

Shift Supervisior

MCDONALD’S
01.2019 - 06.2023

Associate of Arts - Psychology

Douglas College

High School Diploma -

SGHI School

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