KIRAN THAKUR
IMMIGRATION COUNSELOR
Brampton,ON
Summary
Dedicated and versatile professional with a background in counseling and business analysis, seeking a position at your company to leverage exceptional communication, problem-solving, and interpersonal skills. Committed to providing exceptional customer experiences while utilising my analytical mindset to enhance service efficiency. Strong communication and interpersonal skills. Skilled in the utilization of customer service software and CRM systems Excellent problem-solving and conflict resolution abilities. Demonstrated ability to handle high-pressure situations and remain calm.
Overview
4
4
years of professional experience
Work History
Immigration Counsellor
Visionway Immigration Pvt Ltd
, Punjab
09.2019 - 05.2020
- Provide first-level customer support via phone, email, and live chat
- Address client inquiries, concerns, and complaints in a timely and empathetic manner, achieving a 90% customer satisfaction rating
- Engage in collaborative efforts with cross-functional teams to address intricate challenges and escalate as needed
- Precisely document information for visa application processing and integrity assessment
- Maintain Client records and excel in MS-Word, PowerPoint, Outlook, Adobe.
Counselor and Filing Officer
Vishwas International Pvt Ltd
, Punjab
07.2020 - 11.2022
- Working towards monthly and annual targets
- Respond to client enquiries, concerning the visa application process
- Helping to set up accounts and manage payments over the phone and in-person
- Monitor daily the status of all cases pending and remind them
- Maintaining spread sheets with organised data
- Follow company policies and guidelines regarding customer interactions, data protection, and other relevant regulations.
Student Advisor
CANAM Consultants
, Punjab
11.2022 - 08.2023
- Work with sales environment using CRM System
- Providing support for all marketing events and administrative tasks
- Create and maintain customer service plans
- Create strong collaborative relationships
- Problem solving - solve simple, routine problems moderately complex scenarios
- Use critical thinking and problem-solving skills to handle unique or challenging customer situations effectively
- Advising on the potential career paths associated with various majors
- Referring students to appropriate counseling services or resources when necessary
- Keeping accurate records of student interactions and academic plans
- Utilizing student information systems and databases to track student progress.
Education
Bachelor of Commerce (Honours) - undefined
Guru Nanak Dev University
2019
Graduate - Business Management
Sault College of Applied Arts & Technology
Current
Skills
- Professional Skills: Customer Service, Customer Relationship Management, Filing Skills, Administrative Operations, Sales, Marketing, Conflict Resolution, Active Listening Skills, Customer Satisfaction, Time Management, Negotiation Skills, Immigration, Organization Development
- Soft Skills: Problem Solving, Coordination Skills, Team Working, Communication Skills, Critical Thinking, Decision-Making Skills, Hard Work and Dedication, Interpersonal Skills, Management of Stress, Receptivity, Service Orientation
- IT Skills: Microsoft Outlook, Microsoft Word, Live Chat, Microsoft PowerPoint, Adobe, Microsoft Dynamics
- LANGUAGES
- Fluent in English, Punjabi and Hindi
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Work-life balanceCareer advancementHealthcare benefitsFlexible work hoursTeam Building / Company RetreatsREFERENCES
( 1) EMPLOYER NAME : PARVEEN KUMAR
- work address: Chandigarh Chowk, Nawanshahr Doaba, India, Punjab region Pin -144516
- work phone +91 97815 18195
- Email: visionway@visionway.org
- Personal No. +91 9888498195
(2) Dr Mohammed yousif
- instructor at sault college
- Email: mohammed.yousif@trios.com
(3) veron modest
- instructor at sault college
- Email : veron.modest@trios.com
Timeline
Student Advisor
CANAM Consultants
11.2022 - 08.2023
Counselor and Filing Officer
Vishwas International Pvt Ltd
07.2020 - 11.2022
Immigration Counsellor
Visionway Immigration Pvt Ltd
09.2019 - 05.2020
Bachelor of Commerce (Honours) - undefined
Guru Nanak Dev University
Graduate - Business Management
Sault College of Applied Arts & Technology
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