Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
Generic

Kiran Sutar

Hinton,AB

Overview

18
18
years of professional experience

Work History

Sales Consultant

Sysco Edmonton
Edmonton, AB
11.2019 - Current
  • Provided customer service and support to clients regarding their inquiries and complaints.
  • Assisted customers with product selection, order placement, and payment processing.
  • Developed sales strategies to increase profit margins for the company.
  • Conducted market research to identify potential new customers and target markets.
  • Generated leads through cold calling and networking activities.
  • Maintained a database of customer contact information and preferences.
  • Performed data entry tasks related to sales activities.
  • Analyzed customer feedback to improve products or services offered by the company.
  • Created marketing materials such as brochures, flyers, and promotional items for campaigns.
  • Attended trade shows, conferences, and other events to promote products or services.
  • Monitored competitor activity in the marketplace to stay up-to-date on industry trends.
  • Resolved customer issues in a timely manner to ensure satisfaction levels remained high.
  • Developed relationships with key stakeholders in order to build brand loyalty among customers.
  • Identified opportunities for improvement within the sales department processes.
  • Collaborated with colleagues from other departments on projects related to sales initiatives.
  • Participated in training sessions designed to enhance knowledge of products or services being sold.
  • Ensured compliance with all relevant regulations pertaining to sales operations.
  • Adhered strictly to established policies governing customer relations management.
  • Reviewed existing contracts rebate or prebate with customers in order to determine areas of improvement.
  • Demonstrated product features to align with customer needs.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Created successful strategies to develop and expand customer sales.
  • Fostered relationships with customers to expand customer base and retain business.
  • Leveraged CRM system to manage sales activities and track sales performance.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Contacted new and existing customers to outline benefits of products.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Followed-up with clients after sale to assess quality service and customer satisfaction.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Developed targeted lists and new business opportunities, accelerating sales process to achieve results.

Business Operations Manager

ALBA Restaurant
Jasper, AB
11.2016 - 10.2019
  • Developed and implemented effective strategies to improve operational efficiency.
  • Managed the daily operations of the business, including staff scheduling and resource allocation.
  • Analyzed operational data to identify areas for improvement and develop solutions.
  • Ensured compliance with all relevant policies, regulations, and procedures.
  • Provided guidance and support to employees in order to maximize performance and productivity.
  • Worked closely with other departments to ensure smooth operations across the organization.
  • Identified cost-saving opportunities throughout various processes and systems.
  • Implemented new technologies to improve operational efficiency and reduce costs.
  • Monitored customer feedback and took corrective action as necessary.
  • Evaluated current business processes and developed plans for improvement.
  • Established key performance indicators for measuring success.
  • Developed training programs for employees in order to increase their knowledge base.
  • Resolved customer complaints quickly and effectively.
  • Oversaw inventory control procedures, ensuring that stock levels are maintained.
  • Managed company operations, providing first-class customer service and cost-effective management of resources while promoting revenue, profitability and production growth.
  • Oversaw company operations, customer service, resource management and profitability.
  • Maintained consistent dynamic atmosphere with enthusiasm and purpose to enhance customer experience and satisfaction.
  • Provided extensive training to newly hired employees and explained corporate policies and processes, helping to educate each on job duties and daily tasks.
  • Provided leadership, direction and strategic planning for business unit operations.

Captain Food & Beverage

Fairmont Jasper Park Lodge
Jasper, AB
04.2008 - 09.2016
  • Greeted guests and provided them with menus.
  • Organized seating arrangements for large parties.
  • Assisted in training new servers.
  • Checked guest identification to ensure legal drinking age.
  • Provided wine suggestions to guests.
  • Inspected dining areas for cleanliness and proper set-up of tables and chairs.
  • Ensured that all food items were prepared according to recipes, standards, and plating guidelines.
  • Enforced safety regulations within the restaurant environment.
  • Promptly responded to customer complaints or concerns in a professional manner.
  • Received orders from customers, entered orders into POS system, and delivered orders accurately to kitchen staff.
  • Monitored food quality throughout service periods to ensure freshness and temperature accuracy of dishes served.
  • Verified that all products received met quality standards before accepting delivery from suppliers.
  • Maintained up-to-date knowledge of menu items, ingredients, and preparation methods.
  • Adhered to all health codes and sanitation standards as required by law.
  • Performed closing duties such as restocking supplies, cleaning work stations, and cashing out registers.
  • Processed payments using various payment types including credit cards, cash, checks.
  • Balanced daily transactions against sales reports generated by POS system.
  • Tracked inventory levels on a regular basis and placed orders when necessary.
  • Supervised team members during shift operations ensuring tasks were completed efficiently.
  • Provided exceptional service to high volume of daily customers.
  • Managed opening and closing duties to facilitate restaurant operations.
  • Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

Butler

The Hilton Oberoi
Mumbai, Maharashtra
01.2006 - 03.2008
  • Supervised a staff of butlers, housekeepers and other hospitality personnel.
  • Coordinated staff schedules to ensure adequate coverage for all shifts.
  • Developed training programs for new employees in order to ensure quality service standards were met.
  • Assisted with daily operations such as room service, laundry services, valet parking and concierge services.
  • Ensured that all guest requests were handled promptly and efficiently.
  • Created weekly reports on customer satisfaction surveys.
  • Implemented procedures to improve operational efficiency within the department.
  • Resolved customer complaints in a professional manner.
  • Maintained inventory of supplies and equipment used by the team members.
  • Provided guidance to junior staff members regarding their duties and responsibilities.
  • Monitored performance of team members to ensure they are meeting company standards.
  • Conducted regular inspections of guest rooms to ensure cleanliness and safety regulations are being followed.
  • Developed innovative ideas to enhance customer experience.
  • Inspected food preparation areas to ensure health code regulations are being observed.
  • Managed ordering process for supplies needed by the department.
  • Provided assistance communicating, typing correspondence or obtaining information.

Education

Hospitality Management Diploma - Hospitality

EDUCATIONAL INSTITUTE OF THE ALHA [AMERICAN HOTEL & LODGING ASSOCIATION] HOSPITALITY MANAGEMENT DIP
2006

Bachelors Of Commerce - Commerce And Business Administration

Mumbai University
Mumbai, Maharashtra
05-2003

Skills

  • Over four Years of work experience as Sale’s Consultant with Sysco Edmonton
  • Over Four Year's for Business Operation Management Experience
  • Inventory Control
  • Client Account Management
  • Lead Prospecting
  • Customer Service
  • Customer Retention
  • Territory Sales
  • Revenue Generation
  • Inside and Outside Sales
  • Territory Growth
  • Product Management and Pricing
  • Negotiation Tactics
  • Interpersonal Communication Skills
  • Proven ability to cultivate relationships and grow sales
  • Customer Retention Abilities
  • Expense Reporting
  • Complex Problem-Solving
  • Product Promotions
  • B2B and B2C Sales
  • Performance Improvement
  • Consultative selling, networking and negotiations
  • Strong Business and restaurant operations acumen
  • Proficient in Microsoft Applications Suite (Word, Excel, PowerPoint, Outlook)
  • Hospitality Industry Expertise
  • Interpersonal Awareness
  • Team Supervision
  • Guest Relations
  • Managing Time
  • Strategic Planning
  • Budgeting and Forecasting
  • Project Management
  • Business Planning and Strategy
  • New Hire Training
  • Vendor & Supplier Management
  • Business Development
  • Social Media Promotion
  • Intelligent Decision-Making
  • Strong Interpersonal Communication

Languages

English
Full Professional
Hindi
Native/ Bilingual
Marathi
Native/ Bilingual
Punjabi
Limited
Urdu
Limited
Gujarati
Limited

Accomplishments

  • Sysco Executive Club Award for 2022 for Fiscal Year 2022 for exceptional business growth in Jasper, Valemout & McBride area.

References

Ms. Katia Kachadourian

Former District Sales Manager Sysco

587 986 0778

Timeline

Sales Consultant

Sysco Edmonton
11.2019 - Current

Business Operations Manager

ALBA Restaurant
11.2016 - 10.2019

Captain Food & Beverage

Fairmont Jasper Park Lodge
04.2008 - 09.2016

Butler

The Hilton Oberoi
01.2006 - 03.2008

Hospitality Management Diploma - Hospitality

EDUCATIONAL INSTITUTE OF THE ALHA [AMERICAN HOTEL & LODGING ASSOCIATION] HOSPITALITY MANAGEMENT DIP

Bachelors Of Commerce - Commerce And Business Administration

Mumbai University

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Kiran Sutar