Kiran Sudhakaran

Knowledge Management and Strategic collaboration

• Knowledge Management Strategy: Collaborated with Chief of Staffs and Deloitte Advisory stakeholders to provide recommendations and develop and implement strategies that align with business objectives
• On-boarding and Integration: Partnered with Knowledge Leaders to onboard PPMDs/Senior Managers in Canada and Chile to Deloitte’s Knowledge Exchange Dashboards
• Documentation and Qualifications: Worked with Engagement Managers to document and submit project qualifications to the KX Qualifications database, ensuring thorough and accurate records.
• Profile Enhancement and Networking: Teamed up with practitioners and PPMDs in the DPN Outreach campaign to update profiles, improving the ability to highlight expertise, network, and locate specialists within Deloitte.
• Strategic Content Alignment: Guided analysis and developed guidelines aligned to content strategies with stakeholders for continuous improvement, delivered tailored solutions, and maintained transparency through quarterly metrics reports.

Project Management & Execution

• Content Management and Optimization: Led continuous process improvement activities and optimized internal portals to ensure content is current and relevant, enhancing user experience and engagement.
• Cross-Functional Coordination: Managed multiple projects in fast-paced environment, collaborating with cross-functional teams, including marketing, research, and technical teams
• Operational Excellence: Lead change management initiatives and transitions, publishing and maintaining various business portals and tools, ensuring alignment and effective communication.
• Research and Analysis: Conducted thorough reviews and analyses of content, identified outdated information and suggested improvements to enhance accessibility and findability.
• Strategic Planning and Documentation: Developed process documents and best practices to support business, assist in redesigning key sections for improved uniformity. Key Performance Indicators
• Performance Analytics & Continuous Improvement: Applied analytical and consulting skills to deliver customized solutions that enhanced service delivery; leveraged knowledge base usage metrics and KPIs to identify content gaps and improve overall quality.

Leadership Responsibilities

• Strategic Planning: Lead initiatives to develop and implement strategies aligned with organizational goals.
• Innovative Problem-Solving: Identified challenges and provided creative solutions using effective critical thinking skills.
• Collaborative Decision-Making: Analyzed diverse perspectives to make informed decisions that benefit the organization.
• Effective Communication: Facilitated collaboration and resolved conflicts within the team through proficient communication.

Knowledge Curation and Management

• Content Strategy Execution: Sourced, harvested, and optimized content to support strategic goals.
• Knowledge Product Development: Reviewed and evaluated information to create relevant knowledge products.
• Design and User Experience: Proposed design ideas to enhance client satisfaction and user experience.
• Research and Competitive Analysis: Conducted research and publish bi-weekly updates for the internal Competitive Intelligence dashboard.

Other Projects and Responsibilities

• Comprehensive Onboarding: Led end-to-end onboarding for new team members in project and operational areas.
• Quality Assurance and Mentorship: Ensured high-quality deliverables by reviewing knowledge products and mentoring team members.
• Training and Knowledge Transfer: Delivered training sessions, knowledge transfer, and project-related presentations to enhance organizational learning.