Kiran Shetty
Calgary,AB
Summary
Accomplished Rooms Division Manager with a strong track record at Double Tree by Hilton Calgary North, specializing in strategic leadership and innovative revenue growth strategies. Expertise in planning, vendor relationship management, and team development has consistently led to exceeding North America’s satisfaction benchmarks. Proficient in coaching teams to achieve operational excellence while enhancing guest satisfaction. Career goals include further leveraging leadership skills to drive organizational success and elevate guest experiences.
Overview
11
11
years of professional experience
Work History
Rooms Division Manager
Double Tree by Hilton Calgary North
Calgary, AB
11.2022 - Current
- Guided key guest contact departments by providing leadership to department heads and managers, implementing strategic changes based on guest dynamics.
- Oversaw room-related systems impacting guest services to ensure adherence to procedures.
- Directed staff and monitored progress for executive office projects as required by higher management.
- Identified need for SOP amendments and executed necessary actions for operational efficiency.
Front Office Manager
Best Western Premier Calgary Plaza
Calgary, Alberta
09.2019 - 10.2022
- Led and managed front office team in accordance with brand policy.
- Ensured achievement of property vision by driving strategies and aligning associates.
- Delivered prompt, real-time feedback to managers and hourly associates on service and operational standards.
- Handled all aspects of department's training, recruitment, scheduling tasks and payroll.
Hotel Managing Supervisor
Best Western Cold Lake
Calgary, Alberta
08.2018 - 05.2019
- Directed and supervised managers across various departments, including Food & Beverage, Banqueting & Events, Housekeeping, Front Desk, VLT, liquor store and maintenance.
- Collaborated with Regional Sales Office to execute property-specific sales plans.
- Executed comprehensive training programs for departmental staff.
- Maintained top-tier service quality, surpassing North America's satisfaction benchmarks per Medallia metrics.
Duty Manager
Hilton Auckland, New Zealand
11.2016 - 07.2018
- Directed and supervised all Front Office operations according to Hilton standards of excellence.
- Handled problem-solving tasks for any arising issues in the absence of management.
- Supported Front Office Manager with financial control activities.
- Conducted training sessions, evaluations, and counseling to foster professional growth.
Duty Manager
Hilton Mumbai International Airport, Mumbai - India
03.2014 - 06.2016
- Resolved guest and staff issues promptly, ensuring smooth operations across the property.
- Spearheaded inventory control operations within the department.
- Managed departmental performance evaluations and coordinated staff schedules.
- Evaluated guest feedback and initiated strategies to enhance results.
Education
MBA -
London School of Commerce
London, UK11-2011
High School Diploma -
Hammersmith And West London College
London, UK08-2010
Skills
- Planning and Strategy Development
- Vendor Relationship Management
- Strong Communication Skills
- Sales Proficiency
- Strategic Leadership
- Revenue Growth Strategies
- Coaching and Guidance
- Team Development
Accomplishments
- Achieved merit in MBA Corporate Governance in International Financial Corporations
- Departmental trainer and also a representative of the Blue Energy Committee for the Hilton
- Nominated as a task force manager for the Hilton Garden Inn, Delhi, India
Timeline
Rooms Division Manager
Double Tree by Hilton Calgary North
11.2022 - Current
Front Office Manager
Best Western Premier Calgary Plaza
09.2019 - 10.2022
Hotel Managing Supervisor
Best Western Cold Lake
08.2018 - 05.2019
Duty Manager
Hilton Auckland, New Zealand
11.2016 - 07.2018
Duty Manager
Hilton Mumbai International Airport, Mumbai - India
03.2014 - 06.2016
MBA -
London School of Commerce
High School Diploma -
Hammersmith And West London College
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