Hi, I’m
Kiran Shahab
Oshawa,ON
Summary
Goal-minded professional with 3 years of experience in Sales Executive position. Successful in cold calling, researching new markets and B2B business stretegies. Eager to apply novel approaches to new business generation and customer retention.
Overview
8
years of professional experience
1
Certification
Work History
BELLMississauga, ON
B2B Sales Executive
01.2023 - 12.2023
Job overview
- Developed and implemented business strategies, plans and procedures to maximize profitability.
- Created and maintained relationships with key clients for new business opportunities.
- Conducted market research and competitive analysis to identify trends in the industry.
- Managed a team of executives to ensure timely completion of projects.
- Coordinated meetings between senior management teams to discuss corporate objectives and goals.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Organized client visits, presentations, product demonstrations and trade shows.
- Analyzed customer feedback to improve products and services.
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
- Attended industry events such as conferences, seminars.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Maintained records related to sales for store management.
Mamba Fundrise companyOshawa, ON
Sales Associate
04.2022 - 11.2023
Job overview
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
ARISE virtualRemote, ON
Customer Service Representative
10.2018 - 07.2022
Job overview
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
first bookMississauga, ON
Volunteer
06.2016 - 07.2016
Job overview
- Compiled reports on volunteer activities and accomplishments.
- Coordinated logistics for special events, such as conferences or workshops.
- Led group discussions about current issues related to volunteering within the community.
- Developed educational materials related to topics like diversity, inclusion, and sustainability.
Education
McMaster UniversityHamilton, ON
Certificate from Data Analytics For Business Decisions
05.2022
Karachi UniversityPakistan
Bachelor of Science from Computer Science
08.2002
Skills
- Market Trends Understanding
- Professional Networking
- Lead Prospecting
- Sales and Market Development
- Problem Investigations
- Sales Team Leadership
- Data Analysis
- Sales Expertise
- Sales Follow-Up
- Lead Development
- Report Writing Skills
- Upselling Expertise
Affiliations
- highly-Motivated and engaged in multiple kind of sports activities.
Certification
- Data Analyst
- ORACLE
- SQL
- CRM
Timeline
B2B Sales Executive
BELL
01.2023 - 12.2023
Sales Associate
Mamba Fundrise company
04.2022 - 11.2023
Customer Service Representative
ARISE virtual
10.2018 - 07.2022
Volunteer
first book
06.2016 - 07.2016
McMaster University
Certificate from Data Analytics For Business Decisions
Karachi University
Bachelor of Science from Computer Science
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