Summary
Overview
Work History
Education
Skills
Timeline
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Kiran Sara

Surrey,Canada

Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

19
19
years of professional experience

Work History

Store Manager

Levi Strauss & Co
Surrey, British Columbia
02.2019 - Current
  • Involved in stretch projects to help peers in their development and implemented company policies and procedures in their store
  • Prioritized coaching and elevated the employee experience through adapting to each individuals' needs to grow and develop
  • I am receptive to constructive feedback for my personal and professional growth
  • Demonstrated commitment to the company's global mission beyond individual store interests
  • Take ownership of outcomes with accountability and resilience, embracing learning opportunities regardless of results
  • Created action plans for underperforming stores by analyzing current operations and identifying opportunities for improvement.
  • Evaluated performance of individual stores within district based on key metrics such as sales growth, profit margins, employee turnover rate.
  • Assigned tasks, monitored progress, and provided feedback to store managers and staff.
  • Ensured stores met or exceeded budget goals by monitoring expenses, controlling payroll costs, and increasing sales volume.
  • Inspected physical condition of each store, including fixtures, displays, furniture, and equipment, ensuring proper maintenance was being performed.
  • Resolved customer complaints in a timely manner while maintaining high standards of customer service.
  • Scheduled store visits to ensure compliance with company policies and procedures.
  • Supported retail associates to drive quality performance and experiences for guests.
  • Maintained store staff by recruiting, orienting and training employees.
  • Managed visual merchandising, maintaining standards and elevating customer experience.
  • Performed regular audits to ensure compliance with company standards.

Store Manager

Urban Barn
Langley, British Columbia
06.2010 - 02.2019
  • Recruited, trained and supervised new employees for many locations.
  • Led a team of 10 sales associates to consistently achieve monthly sales goals, resulting in recognition for top sales performance regionally.
  • Oversaw daily operations of a busy furniture store, including staff scheduling, performance management, and team motivation.
  • Developed and implemented training programs for sales staff to improve product knowledge and sales techniques.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Ensured compliance with company policies, procedures, and safety regulations.
  • Streamlined store operations by improving inventory turnover and reducing carrying costs.
  • Recognized with the Brand Builder Award by head office for contributions to company branding and training initiatives

Store Manager

Claire's
Langley, British Columbia
06.2005 - 06.2010
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Created seasonal and promotional displays to maximize sales and profits.
  • Managed daily operations of the store, including opening and closing procedures.
  • Ensured compliance with health and safety regulations within the store.
  • Managed visual merchandising, maintaining standards and elevating customer experience.

Education

Design/staging -

QC Design School
Toronto, ON
06-2025

Skills

  • Operations Management
  • Store Merchandising
  • Loss Prevention
  • Talent Recruitment
  • Customer Service Management
  • Employee Training
  • Sales Coaching
  • Strategic thinker

Timeline

Store Manager

Levi Strauss & Co
02.2019 - Current

Store Manager

Urban Barn
06.2010 - 02.2019

Store Manager

Claire's
06.2005 - 06.2010

Design/staging -

QC Design School

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Kiran Sara