Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kiran Persaud

Mississauga,ON

Summary

Seeking a full-time position where I can utilize my customer service skills to the best of my ability by offering exceptional hospitality skills to maintain customer satisfaction and contribute to the company's success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Walden Circle Retirement Community
10.2021 - 05.2023
  • Provide breakfast, lunch, and dinner for residents in a clean, friendly, and timely environment.
  • Cultivate warm relationships with residents to ensure a safe and comfortable home environment.
  • Responsible for helping aid assistance to the residents to ensure their safety and overall well-being physically, emotionally, and mentally.
  • Maintained a clean and an organized dining room/bistro area to uphold retirement home hygiene standards.

Server/Hostess

Cineplex VIP Entertainment
10.2018 - 07.2021
  • Responsible for positive guest interactions in the lounge and auditoriums while setting the tone for the ultimate VIP cinema experience.
  • Maintained a clean work environment in a timely fashion to ensure auditoriums are ready for the next set of guests.
  • Handling customer transactions through the POS system to place orders, manage bills, and handle complimentary items such as reserve wines.

Fulfillment Associate

Hudson's Bay - Seasonal
10.2017 - 01.2018
  • Selected and filled orders from stock to fulfill customer requirements.
  • Followed procedures at all times for personal and team safety.
  • Received and reviewed new orders to accurately process, label, and ship items

Hostess/Server

Nando's
02.2016 - 08.2017
  • Greeted customers warmly upon arrival and provided a friendly and warm presence throughout dining experience while maintaining a clean environment.
  • Took reservations and to-go orders by phone, answered customer questions, and informed accurate wait times.
  • Worked with POS system to place orders, keep track of bills and handle complimentary items to provide efficient and fast service.

Night Cashier

Metro
01.2016 - 01.2017
  • Handled all transactions, answered phone calls, and maintained a clean environment
  • Resolved product problems and processed refunds for customers
  • Maintained strict security and safety protocols to protect cash, customers and store assets during late night hours
  • Sought out opportunities to improve store appearance and operations in between assigned overnight work.

Hostess/Busser

Boston Pizza
01.2015 - 01.2016
  • Responsible for greeting/seating guests, customer questions/concerns, front cashier, deliveries, and take-out orders.
  • Ensure the quantity of menus is sufficient to cater to the number of guests.
  • Perform sanitary duties to maintain a clean and welcoming environment such as the front entrance, bathrooms, and dining area.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

OSSD -

Martingrove Collegiate Institute
2015

Skills

  • Excellent communication and interpersonal skills
  • Strong customer service skills, great attention to detail, and problem solving skills
  • Positive "can do" attitude
  • Able to work well in a team or independently and under pressure

Certification

Smart Serve

Timeline

Server

Walden Circle Retirement Community
10.2021 - 05.2023

Server/Hostess

Cineplex VIP Entertainment
10.2018 - 07.2021

Fulfillment Associate

Hudson's Bay - Seasonal
10.2017 - 01.2018

Hostess/Server

Nando's
02.2016 - 08.2017

Night Cashier

Metro
01.2016 - 01.2017

Hostess/Busser

Boston Pizza
01.2015 - 01.2016

OSSD -

Martingrove Collegiate Institute

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Kiran Persaud