KIRAN NAHARKI
Toronto,ON
Summary
Experienced Hospitality Associate with background in providing top-tier customer service in fast-paced hospitality environments. Strengths include adept problem-solving skills, ability to handle multiple tasks simultaneously, and maintaining high standards of cleanliness and organization.
Overview
3
3
years of professional experience
Work History
Housekeeping Room Attendant
Sheraton Gateway Hotel in YYZ Airport
Toronto, ON
10.2023 - Current
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation
- Restocked towels and amenities in bathrooms, bedrooms
- Collected trash and moved garbage cans from rooms and cleaned them
- Contributed to positive guest experiences with meticulous mindfulness in all aspects of room cleaning and presentation.
Customer Service Representative
Hakka Spoon
Brampton, ON
01.2023 - 10.2023
- Greeted customers on their arrival
- Presented Menu and provided detailed information when asked (e.g., Portions, ingredients, or potential food allergies)
- Informed customers about the day's specials and offers on foods
- Multitasking various front-of-the-house duties
- Helped customers with complaints and answering their questions and doubts
- Followed all relevant health departments regulations
- Sanitized and set tables throughout shifts.
Food and Beverage Team Leader
Hotel Janajibika
Dhading, Nepal
04.2021 - 11.2022
- Monitored daily operations of the food and beverage team, ensuring compliance with safety regulations and company standards.
- Prepared weekly schedules for the food and beverage team based on business needs and forecasted demand.
- Addressed customer inquiries or complaints promptly while maintaining professional demeanor at all times.
- Created detailed reports documenting sales figures, labor costs, budget allocations. for review by management.
- Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Education
High School Diploma - Computer Science
C.P. Collage
Bachelor's degree - Business Administration [ B.B.A.]
Algoma University
Skills
- Inventory Control
- Time Management
- Quality Assurance
- Customer Service
- Multitasking
- Problem-Solving
- Computer Skills
- Diligence
- Communication Skills
- Project Management
- Product Knowledge
- Team Development
- Call Center Operations
- CRM Software
References
Note: Reference can be provided as per the request.
Timeline
Housekeeping Room Attendant
Sheraton Gateway Hotel in YYZ Airport
10.2023 - Current
Customer Service Representative
Hakka Spoon
01.2023 - 10.2023
Food and Beverage Team Leader
Hotel Janajibika
04.2021 - 11.2022
High School Diploma - Computer Science
C.P. Collage
Bachelor's degree - Business Administration [ B.B.A.]
Algoma University
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