Summary
Overview
Work History
Education
Skills
Certification
Languages
Passion
Timeline
Kiran Kaur

Kiran Kaur

Edmonton,AB

Summary

I am learner by heart, who is always ready to gain new experiences. Due to that, I gained experience in various fields as a nurse, content writer, visa counsellor, barista and a sales associate. My career objectives are-

Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in product issues with dedication to increasing productivity through close analysis of tasks. Proven history of increasing customer satisfaction. Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in Service solutions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Associate/Cashier

Kahma supplements
12.2023 - 02.2024
  • Fulfilled requests by clarifying desired information, completing transactions and forwarding requests
  • Determined charges for services requested, collected deposits and payments, and arranged for billing
  • Provided accurate and appropriate information in response to customer inquiries
  • Maintained clean and healthy environment by following proper safety and sanitation regulations
  • Welcomed customers and answered questions regarding Supplements.

Barista

Cafe Coffee Day
03.2023 - 08.2023

  • Answered questions and informed customers of current sales and promotions
  • Informed customers about product lines and services offered by company.
  • Provided customer service and issue resolution to increase QA satisfaction levels.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Consulted with customers on modern styles and trends.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Mentored junior team members and managed employee relationships.
  • Managed accurate and adequate cash stock and inventory balances.
  • Worked with external representatives to address customer needs.
  • Maintained highest standards of conduct and service to support company reputation.
  • Weighed, ground and packed coffee per customer orders

Visa Consultant

Go global consultants
01.2023 - 03.2023
  • Assisted clients in navigating complex visa application processes, providing accurate and up-to-date information on required documents, fees, and eligibility criteria
  • Developed and maintained strong relationships with embassy officials and consulates, facilitating efficient and expedited visa processing for clients
  • Conducted comprehensive interviews and assessments to determine clients' visa needs and requirements, offering tailored guidance and solutions to maximise their chances of visa approval.

Content Writer

Macro global
11.2022 - 01.2023
  • Composed persuasive and engaging statements of purpose (SOPs) and cover letters for diverse clients, resulting in and job application outcomes
  • Crafted personalised and tailored narratives, showcasing client's unique experiences, skills, and aspirations, leading to increased interview opportunities and offers
  • Collaborated with clients to understand their goals and aspirations, conducting in-depth interviews and research to gather information and create compelling and authentic application materials
  • Streamlined and optimised the SOP and cover letter writing process, implementing effective strategies and utilising industry best practices to consistently meet tight deadline while maintaining high quality standards.

Staff Nurse

Amrit hospital
04.2020 - 10.2022
  • Supervise, co-ordinate, and provide direct nursing care to patients
  • Insure that patients receive quality, compassionate, and ethical care
  • Provide patient and family education, counselling, and support
  • Instruct, motivate, and supervise other nurses
  • Ensure adherence to standards of care, policies, and procedures
  • Maintaining interpersonal relationship with patients

Education

Gerontology And Palliative Care - Health Sciences

MacEwan University, Edmonton, AB

General Nursing And Midwifery -

School of nursing, Anil baghi hospital, Firozpur, Punjab
03.2020

Skills

  • English
  • Writing skills
  • Cooking
  • Microsoft Word
  • Communication skills
  • Creative writing
  • Problem management
  • Team management
  • Content Creation
  • Nursing

Certification

  • First Aid Certification, 02/01/24, 02/01/26
  • CPR Certification, 02/01/24, 02/01/24
  • ProServe, 03/01/24, 03/01/29

Languages

English
Professional Working
Punjabi
Native or Bilingual
Hindi
Full Professional

Passion

  • Cooking
  • Teaching
  • Counselling
  • Helping people to improve their health
  • Content writing

Timeline

Sales Associate/Cashier - Kahma supplements
12.2023 - 02.2024
Barista - Cafe Coffee Day
03.2023 - 08.2023
Visa Consultant - Go global consultants
01.2023 - 03.2023
Content Writer - Macro global
11.2022 - 01.2023
Staff Nurse - Amrit hospital
04.2020 - 10.2022
MacEwan University - Gerontology And Palliative Care, Health Sciences
School of nursing, Anil baghi hospital - General Nursing And Midwifery,

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