KIRAN DEMBLA
Mississauga,ON
Summary
Successful professional with over 8 years of experience, possessing extensive knowledge of financial products and exceptional customer service skills. Proven track record in implementing tailored financial solutions which encompasses robust support services, customer and training with great collaboration.
Overview
7
7
years of professional experience
Work History
Product Implementation Analyst
Abu Dhabi Commercial Bank
Dubai, United Arab Emirates
04.2018 - 01.2023
- Expertise in implementation of corporate finance products for clients by successfully understanding their needs & effectively meeting expectations
- Excellent customer services by providing comprehensive support, onboarding, documentation, and end user training
- Cross functional collaboration for smooth implementation, enhance internal processes and introduce innovative and creative ideas to optimize resource efficiency
- Technical knowledge of financial products, system and application tastings before go live and working on customer feedback loop for efficient solution delivery
- Efficiency to deliver best solutions to customer by effective communication and coordination with internal as well as external stakeholders such as team, bank vendors and product developers.
Assistant Manager Retail Banking
HDFC Bank Ltd.
Mumbai, India
08.2015 - 09.2017
- Help desk assistance, providing exceptional client services and banking assistance to customers, ensuring a positive and friendly experience
- Teller duties such as accurate data entry with detailed attention, cash handling and cheque entries, audit, inspection, and branch ledger maintenance
- Effectively handled customer complaints, ensuring prompt resolution, and maintaining high levels of customer satisfaction
- Adherence to compliance and management guidelines
- Demonstrated a strong commitment to revenue generation by actively identifying opportunities and promoting banking products to customers, resulting in increased sales and customer satisfaction.
Education
MBA - International Finance
Westford University College
Dubai,United Arab EmiratesBachelor of Management Studies - Business Management
S.K. Somaiya College
Mumbai,IndiaSkills
- Process Improvement
- Client Relationship Management
- Problem Solving
- Cross-functional Collaboration
- Project Management
- Adaptability
- Technical Expertise
- Customer Support
- Attention to detail
- Effective communication
- Training and Mentoring
- Multitasking
Technical Knowledge
- Oracle FLEXCUBE
- CRM (Customer Relation Management)
- Dashboard & Reporting
- Finacle Core Banking
- RPA (Robotic Process Automation)
- SAP
- UAT (User Acceptance Testing)
Languages
English
Full Professional
Hindi
Native or Bilingual
Accomplishments
- Successfully delivered end-to-end implementation of cash management products for commercial and corporate customers, ensuring comprehensive solutions.
- Solely provided support during the launch of various projects concerning banking applications like DIGISIGN, Mobile Token Registration, and Procash enhancements.
- Revised process improvements in order to optimize resources and bring more automations, setting effective internal communication and streamlining work delegation.
- Collaborated effectively with multiple stakeholders, including external vendors, to enhance the overall customer service experience.
- Diagnosed technical issues within applications, facilitating coordination between product and IT teams to ensure permanent resolution for all users and automating the processes.
Timeline
Product Implementation Analyst
Abu Dhabi Commercial Bank
04.2018 - 01.2023
Assistant Manager Retail Banking
HDFC Bank Ltd.
08.2015 - 09.2017
MBA - International Finance
Westford University College
Bachelor of Management Studies - Business Management
S.K. Somaiya College