Kiran Choudhary
Victoria,BC
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Walmart
Victoria, BC
05.2024 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Took ownership of customer issues and followed problems through to resolution.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
Pharmacy Assistant
CareMed Pharmacy
Victoria, BC
12.2023 - 07.2024
- Accurately labeled and packaged medications as per patient's prescriptions while collaborating with senior pharmacist.
- Ensured accurate packaging and labeling of patient blister packs and day cards
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Implemented systematic inventory management practices to optimize efficiency and accuracy
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Providing a friendly and professional customer interaction with positive attitude
- Keeping detailed record of patients and their medications
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
Customer Service Associate/Cashier
Walmart
Victoria, BC
02.2023 - 05.2024
- Demonstrate exceptional customer service skills in handling inquiries and suggestions with courtesy and professionalism.
- Provided efficient customer service by attentively addressing inquiries and resolving problems while maintaining high levels of professionalism.
- Answering customer telephones calls promptly to avoid on-hold wait time
- Maintaining an organized and clean self-checkout area to reduce wait time for customers
- Enhanced customer satisfaction by efficiently managing self-checkout stations and promptly addressing issues
Education
Associate of Science in Biology -
Camosun College
12.2024
Higher secondary education in Biology -
National public school
06.2021
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Training and mentoring
- Decision-Making
- Excellent time management skills
- Cash Handling
Accomplishments
- Silver Elite- Walmart Rewards MasterCard.
- Bronze- Walmart Rewards MasterCard.
- Silver medal position in Taekwondo- State level championships.
Summaryofqualification
- Proficient in conducting laboratory and field research.
- Operating laboratory equipment and instruments along with maintaining lab safety.
- Utilizing Microsoft excel and photoshop for data analysis.
- Tracking and keeping records of patients.
- Provides quick and qualitative solutions.
- Labelling and packaging medication according to prescription
- Strong research, analysis, and synthesis skills
- With the ability to interpret complex information and present findings effectively.
- Excellent written and verbal communication skills.
- Ability to work independently and collaboratively in a team environment, prioritizing tasks, and meeting deadlines effectively.
Volunteer Experience
- Emergency Department Volunteer,Island Health, 03/2024, Present
- Our Place society, 03/2024, Present
Timeline
Customer Service Manager
Walmart
05.2024 - Current
Pharmacy Assistant
CareMed Pharmacy
12.2023 - 07.2024
Customer Service Associate/Cashier
Walmart
02.2023 - 05.2024
Associate of Science in Biology -
Camosun College
Higher secondary education in Biology -
National public school