Kiran Bhungu
Chilliwack,BC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry as well as healthcare. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Specializing in quality, speed and process optimization, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Pacific Blue Cross
05.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Answered 50+ customer calls daily with minimal wait times.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Assisted customers with completing insurance documents to avoid missed information.
- Advised customers on required information for claim submissions to progress claims.
- Maintained confidentiality of Members.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
Medical Laboratory Assistant
PHSA
09.2022 - Current
- Maintained confidentiality of all patient information to conform to internal, and other regulatory standards.
- Followed safety protocols to maintain safe and secure laboratory environment.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
- Collect blood samples with focus on accuracy and adherence to aseptic techniques.
- Documented and verified patient information using laboratory information system.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Trained and supervised new laboratory staff to improve skills in laboratory procedures.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Spoke with patient to gather Records,ion for lab
Medical Laboratory Assistant
LifeLabs Medical Laboratory Services
08.2021 - 09.2022
- Maintained confidentiality of all patient information to conform to internal, and other regulatory standards.
- Followed safety protocols to maintain safe and secure laboratory environment.
- Trained and supervised new laboratory staff to improve skills in laboratory procedures.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
- Collect blood samples with focus on accuracy and adherence to aseptic techniques.
- Documented and verified patient information using laboratory information system.
- Spoke with patient to gather information for lab
Customer Service Representative
Super Save Group
05.2019 - 01.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Medical Laboratory Assistant
Stenberg College
Surrey, BC08.2021
High School Diploma -
École Panorama Ridge Secondary
Surrey, BC06.2018
Skills
- Call Center Operations
- High-Volume Environments
- Eligibility Determinations
- Great Listening Skills
- Customer Support
- Strive for continuous improvement
- Consistently punctual
- Computer proficient
- Critical thinking/Problem solving skills
- Organization and Time Management
- Flexible and Adaptable
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Pacific Blue Cross
05.2023 - Current
Medical Laboratory Assistant
PHSA
09.2022 - Current
Medical Laboratory Assistant
LifeLabs Medical Laboratory Services
08.2021 - 09.2022
Customer Service Representative
Super Save Group
05.2019 - 01.2020
Medical Laboratory Assistant
Stenberg College
High School Diploma -
École Panorama Ridge Secondary
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