Summary
Overview
Work History
Education
Skills
Languages
Learning New Things
Timeline
Generic

Kiran Bala

Scarborough,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Sanjiv Khana
08.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative Manager

Raman Sharma
04.2012 - 03.2022
  • Maintained and improved service quality standards through regular assessments and feedback collection.
  • Built and maintained strong client relationships, resulting in a 15% increase in repeat business.
  • Ensured strict adherence to food safety protocols and standards, contributing to a clean and safe dining environment.
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Onboarded and trained customer representatives to meet performance and service goals.


Education

BECHELOR OF TECHNOLOGY (COMPUTER SCIENCE & ENGG.) - Information Technology

BABA FARID COLLEGE OF ENGINEERING & TECHNOLOGY
BATHINDA,PUNJAB
05.2020

DIPLOMA - Information Technology

LUDHIANA POLYTECHNIC COLLEGE
LUDHIANA,PUNJAB
08.2014

Skills

  • Complaint Resolution
  • Account Updating
  • Information Security
  • Data Entry
  • Scheduling
  • Report Generation
  • Excellent Customer Service Skills
  • High Levels of Service & Quality Maintenance
  • Good Interpersonal Skills

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Gujarati
Professional Working

Learning New Things

Certainly! Learning new things is an essential and lifelong pursuit that broadens our horizons, enhances our skills, and enriches our lives. Whether it's acquiring a new language, mastering a musical instrument, or exploring a different field of knowledge, every new thing we learn brings us closer to personal growth and self-improvement. The process of learning not only keeps our minds agile but also opens doors to new opportunities and possibilities, making it a rewarding journey that never truly ends. Embracing the excitement and challenges of learning is a key to a more vibrant and fulfilling life.

Timeline

Customer Service Representative

Sanjiv Khana
08.2023 - Current

Customer Service Representative Manager

Raman Sharma
04.2012 - 03.2022

BECHELOR OF TECHNOLOGY (COMPUTER SCIENCE & ENGG.) - Information Technology

BABA FARID COLLEGE OF ENGINEERING & TECHNOLOGY

DIPLOMA - Information Technology

LUDHIANA POLYTECHNIC COLLEGE

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Kiran Bala