KIRAN AUJLA

• Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
• Maintained documentation, detailing assignments, in-progress work and completed project milestones.
• Generated leads through phone calls, emails and face-to-face interactions.
• Created engaging content for Pinterest, Facebook, and Instagram.

• Handled calls promptly and with courteous professionalism.
• Maintained working knowledge of products, accounts, representatives, tools and systems.
• Processed orders, service requests and applied information to customers.
• Completed call documentation while speaking with customers.

Help customers to fill out applications and get their credits approved

• Build Healthy , long-term and financial relations with customers.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

• Oversaw salesfloor department , delegating assisgnments , coordinating resources , scheduling 70+ employees and to verify their task completion.
• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Communicated with managers of other departments to maintain transparency.

• Boosted customer loyalty through intiatives to reduce customer effort, better resolve problems and improve service delivery
• Enchanced customer experiences with improved team workflow and more effective solutions for common problems
• Maintained customer satisfaction by handling complex esclated customer concerns.

• Build loyal clientele through high-level of customer satisfaction
• Evaluate sales personnel on a monthly basis and discuss target goals
• Maintained clean, organized and well stocked checkout areas with regular attention to displays
• Kept customers happy by quickly processing payments and bagging purchases.