Summary
Overview
Work History
Education
Skills
Coursework
Projects
Languages
Certification
Timeline
Work Preference
Generic

Kiran Ajmeri

Brantford,ON

Summary

Self-motivated Commercial Sales Representative experienced in technical and non-technical fields. Success in price negotiations, service area definition and marketing support. Solid background acquiring new business across wide range of territories and drafting proposals for potential customers. Trained to work in outside sales and direct inside environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Commercial Sales Representative

The RPM Groups
05.2024 - Current
  • Negotiated contracts with clients, focusing on mutually beneficial terms and long-term partnerships.
  • Presented bids and contracts for potential clients to review during meetings.
  • Cultivated referral-based leads through diligent relationship-building efforts with satisfied customers.
  • Developed strategic sales plans for achieving quarterly and annual targets, resulting in consistent sales growth.
  • Attended training sessions on sales skills, product knowledge, technical information, as well as company policies and procedures.
  • Increasing client retention rate by 85-90%.

Crew Trainer

Mc Donald's
02.2023 - Current
  • Trained and coached staff to ensure top-notch customer service and adherence to quality standards
  • Supervised daily operations, enhancing team efficiency and maintaining a positive work environment.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Trained and mentored 20-25 new personnel hired to fulfill various roles.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 80%.

Customer Service Representative

Just Dial
12.2021 - 11.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and a company alike.
  • Responded to customer requests for products, services, and company information.

Client Advisor Trainee

HDFC Bank
01.2021 - 06.2021
  • Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
  • Strengthened client relationships through regular communication and proactive follow-up on inquiries.
  • Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
  • Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.

Education

Post Graduation - Strategic Global Business Management (Business Research And Data Analysis)

Conestoga College
Brantford, ON
08.2024

Bachelor of Commerce - Business Management and Accounting

SGG University
Gujarat, India
08.2022

Skills

  • Relationship Building
  • Goals and performance
  • Staff Management
  • Motivational Skills
  • Verbal and written communication
  • Strategic Planning

Coursework

  • SAP ERP Essential Training - LinkedIn. By: Justin Valley Nov 2020
  • Managing Globally - LinkedIn. By: Paula Caligiuri May 2018
  • Shopify Essential Training - LinkedIn. By: Patrick Rauland Jan 2023

Projects

Capstone Marketing project. (Took Costco to India), Conestoga College, Analyzed global markets and developed entry strategies for Costco's expansion into India, focusing on market penetration and competitive positioning. Project Management, Conestoga College, (MSG schedule) Created and managed detailed project schedules (MSG schedule) to ensure timely delivery and resource optimization for complex projects. Managing Business Performance, Conestoga College, Participated in the GLO-BUS simulation to enhance decision-making skills in managing a virtual company's performance and competitive strategy. ERP Simulation game, Conestoga College, Engaged in the HEC Montreal ERP simulation game by ERPsim to gain hands-on experience with enterprise resource planning and business process integration.

Languages

English
Bilingual or Proficient (C2)
Gujarati
Native or Bilingual
Hindi
Full Professional

Certification

  • SAP ERP Essential Training - By: Justin Valley Nov 2020
  • Managing Globally - By: Paula Caligiuri May 2018
  • Shopify Essential Training - Patrick Rauland Jan 2023

Timeline

Commercial Sales Representative

The RPM Groups
05.2024 - Current

Crew Trainer

Mc Donald's
02.2023 - Current

Customer Service Representative

Just Dial
12.2021 - 11.2022

Client Advisor Trainee

HDFC Bank
01.2021 - 06.2021

Post Graduation - Strategic Global Business Management (Business Research And Data Analysis)

Conestoga College

Bachelor of Commerce - Business Management and Accounting

SGG University

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Work-life balanceCareer advancementPersonal development programsTeam Building / Company Retreats

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Kiran Ajmeri