Kiran Abhi Raj

• Stays abreast of financial crimes risk trends, important regulations and compliance standards
• Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions
• Supports the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements
• Documents actions and information found throughout the investigation to develop and maintain account/case files in ERE and One Note
• Applying different investigative techniques for finding cheque frauds, account takeovers, scams, kiting, phishing and money laundering for all cases worked on
• Develops and maintains an understanding of the financial crime management processes, frameworks and techniques to avoid any loss to both clients and the bank
• Gathers and formats data into regular and ad-hoc reports, and dashboards to conduct through investigation on each client accounts
• Strong understanding of various investigating tools and resources such TG, Trips, Customer Connect, WebIR, BIC and branch locators
• De-market clients who have been consistently involved in fraudulent transactions to avoid loss to the bank
• Provides notification, information and instructions to internal and external stakeholders such as Interac, Branch, clients etc
• Related to incidents as necessary to both investigate and research on ways to mitigate further risk or loss
• Completes diverse tasks by following all standards and documenting all cases worked on ERE to provide a detailed report on various types of financial fraud trends that has been occurring in client accounts and providing feedback to avoid future risks

PMA - US GBS Client

• Prepare billing and forecasting reports for the project using IPPF, ILC, and MS Excel on a weekly basis.
• Review and filter all Change Order documents to avoid duplicate files, and ensure updates on new files in Box folders..
• Communicate with the team on a weekly basis to ensure progress, and also keep updated on new requirements to be fulfilled.
• Complete specialty and essential training for knowledge development that contributes to higher efficiency.
• Keeping track of progress in each quarter allows for more room for improvement and reduces failures.

PMO - US GBS Client

• Reviewing ServiceNow Licensing for IBM and Kyndryl for employees.
• Preparation of SLA reports and charts for the client..
• Hosting meetings with the team for review and completion of assigned tasks.
• Complete and review e-learnings for improving knowledge and work efficiency.
• Communicate with team on a weekly basis to ensure progress and also keep updated on new requirements for the project.
• Using MS Excel to organize company data and budget reports into detailed pivot tables.

Senior Test Specialist

• Execute and review test cases and analyze results.
• Working closely with developers and leaders to develop effective strategies and test plans for expected results.
• Evaluate and assess the product code according to client specifications..
• Create logs and tickets in Jira to document bug tracking during the testing phase, and report to development teams for improvement.
• Perform smoke and regression testing for active bug tracking before and after the release.
• Work closely with cross-functional teams to ensure quality throughout the software development lifecycle.

• Develop and maintain professional relationships with customers and ensure customer satisfaction for their Day to Day and Small Business Banking
• Maintain comprehensive knowledge on CEBA Government loan and provide assistance to all Small business customers when required
• Coordinate with clients and acquire all information and resolve issue effectively
• Provide professional assistance to all clients issues and ensure confidentiality of all client information
• Maintain knowledge and interpret all policies and procedures of bank and ensure compliance with all ethics and conducts
• Maintain comprehensive knowledge of all services and products and update all request on development needs
• Provide efficient sales and services to customers and monitor sales for all referral objectives
• Assist sales team to generate business through cross selling and effective marketing
• Analyze all customer requirements and recommend solutions to meet same and prepare effective financial plans to suit individual customers
• Maintain relationship with assigned customers and ensure effective implementation of all services and products and update legal disclosures and notifications

• First point of contact for cost evaluation and budget planning
• Assisted in Risk analysis and Mitigation prior to project Initiation
• Managed and researched escalated customer claims and complaints
• Continuous monitoring of Key Performance Index of the company
• Took continuous feedback from customer to ensure effectiveness of the team and better satisfaction and also ensuring quality of work
• Helped in Recruitment processes and Training of new hires
• Reporting and Documentation of customer claims and requirements

• Company Overview: Client: Allianz Australia
• A Subject Matter Expert in Allianz Home and Auto Insurance for our Australia counterparts
• Helps in generating leads, identify potential leads and forward to concerned team
• Assisting the Team Leader in monitoring calls and to ensure the Team Quality Target is met
• Conducted ad hoc workshops to mentor & coach team to improve performance and also facilitated career development sessions based on team members aspirations in line with company policies thereby creating a culture of continuous improvement
• Training new team members on CITRIX databases and Polisy software
• Analyze, Understand and document business processes
• Resolving queries on-floor and providing adequate floor support to help manage customer claims and expectations effectively
• Mentored and managed quality assessment of team members sales and claims processing
• Client: Allianz Australia

• Preparation, presentation and subsequent achievement of the Hotel's Annual Budget, Marketing & Sales Plan and Capital Budget
• Overseeing and managing all departments and working closely with department heads on a daily basis to ensure hospitality and satisfaction to the customers
• Assigns duties to HOD's and observers performance to ensure adherence to hotel policies and established operating procedures
• Monitor all tasks of all personnel and workers, set goals and plans to promote and improve the service of their respective department
• Recruitment of new hires according to company needs and help them on the on-boarding process
• Continuous monitoring of feedbacks and suggestion from both employees and customer to improve service and also to introduce new ideas for the development of the business with more advanced strategies
• Corporate client handling and take part in new client acquisition along with the sales team whenever required