Kiran Kiran
Edmonton,A
Summary
Public insurance Broker with excellent project management and event planning skills combined with a strong background. Tech-savvy and confident with extensive experience in marketing and media platforms. Poised and competent team builder with a history of success excelling in fast-paced corporate environments.
Insurance professional with comprehensive background in risk management and client advisory services. Known for delivering tailored insurance solutions and fostering long-term client trust. Valued for collaborative approach, adaptability in dynamic environments, and strong commitment to achieving results through effective communication and problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal line broker
Coughlin Insurance Brokers
07.2024 - Current
- Processing reports with accuracy, completeness, and in a timely manner
- Ensuring online reports contain all required documentation
- Answer and direct phone calls
- Learnt the usage of power broker, Applied epic, insurance company portals(aviva, travelers, Sgi canada, economical, Pembridge
- Max insurance, Peace hills, Red river mutual, Sandbox mutual, Wawanesa Insurance and applied rating services
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Update and maintain office policies and procedures
- Provide general support to visitors
- Act as the point of contact for internal and external clients
- Level 2 license
Administrative assistant
A-KAN Insurance
09.2023 - 05.2024
- Answer phone calls and emails from customers promptly and direct inquiries to the appropriate department to ensure client satisfaction
- Complete administrative tasks, such as filing paperwork and distributing office mail, to help our office run smoothly
- Schedule appointments, events, and travel arrangements for the company
- Update our database regularly to make sure we have current customer information readily available
- Keep track of office expenses and perform basic bookkeeping duties to ensure we stay within the budget
- Purchase office supplies as needed and schedule maintenance for office equipment repairs, if needed
- Adapt to the team needs and assist with other projects as needed
Public Relations Officer
Cambridge International School
08.2022 - 06.2023
- Studied organizations' needs and developed public relations strategies that influence public opinion and promote ideas, products, and services
- Developed and managed the company's internal and external communications system to distribute company news and critical information
- Directed development and communication of informational programs to maintain favorable public and stakeholder perceptions
- Managed communications department expenditures and ensured adherence to budgets
- Prepared reports on public relations expenses including advertising, cost of product and services surveys and promotional activities
- Developed successful marketing campaigns to promote new and existing products
- Facilitated open communication between company and communities
- Provided public relations strategy support to affiliate employment specialists
- Managed crisis communications with strategic and level-headed approaches
Front Desk Associate
Fairmont Hotel
03.2020 - 02.2021
- Supported strict property security, monitoring visitors and restricting access
- Liaised with security, housekeeping, or valet services to resolve customer issues
- Maintained data security and confidentiality to safeguard personal information shared at check-in and check-out
- Optimized daily plans based on a master schedule of arrivals, departures, and group stays
- Educated guests about area attractions, top restaurants, and available services
- Maintained impeccable reservation records, resolving discrepancies with prompt and actionable solutions
- Offered coupons and discounts to guests to promote services of establishment
- Managed weddings, banquets, and conferences for group reservations
- Responded and forwarded emails to appropriate department
- Scheduled service and maintenance work with internal and external providers
- Kept impeccable administrative and financial records, verified transactions and updated records
- Recommended establishments, set up reservations and coordinated transportation for guests
- Oversaw daily check-ins, managed expectations, and offered tips to improve stays
Education
Bachelor of Science (B.S.) - Hotel Management
Lovely professional university
Phagwara, Punjab06.2022
No Degree - Insurance
Professional Training Development Centre
Skills
- Effective Communication Skills
- Interpersonal Skills
- Conflict Resolution
- Critical Thinking
- De-escalation Techniques
- Teamwork and Collaboration
- MS Word
- Record preparation
- Guest relations
- Time management
- Stakeholder relationship management
- Decision Making
- Calm under Pressure
- Conflict Management
- Active Listener
- Community relations
- Critical thinking
- Information protection
- Emotional intelligence
- Customer service
- Teamwork Skills
- Management
- Problem Solving
- Data analysis
- Front office support
- Trustworthiness
- Communication proficiency
- Sales technique development
- Decision-making
- Computer skills
- Team collaboration
- Policy coverage expert
- Property insurance
- Quotes and sales
- Client retention
- Policy renewals
- Client relations
- Client account management
- Customer follow-up
- Licensed insurance agent
- Auto insurance
- Policy writing
LANGUAGES
English
Hindi
Punjabi
Mandyali
Certification
www.linkedin.com/in/kiran-k-342125285
Timeline
Personal line broker
Coughlin Insurance Brokers
07.2024 - Current
Administrative assistant
A-KAN Insurance
09.2023 - 05.2024
Public Relations Officer
Cambridge International School
08.2022 - 06.2023
Front Desk Associate
Fairmont Hotel
03.2020 - 02.2021
Bachelor of Science (B.S.) - Hotel Management
Lovely professional university
No Degree - Insurance
Professional Training Development Centre
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