Kiran
Mississauga,ON
Summary
Highly efficient Customer service associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
5
5
years of professional experience
Work History
Crew Member
McDonald's Restaurant
01.2021 - 01.2022
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Customer Care Executive
Apple
10.2016 - 12.2019
- Streamlined customer support processes for improved call handling times and resolutions.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Increased repeat business, fostering strong relationships with clients through exceptional service delivery.
- Assisted in training new team members to ensure a high level of customer care expertise across the department.
Education
Bachelor of Arts - History And Political Science
Guru Nanak Dev University
Punjab, India06.2016
No Degree - Computer Science Diploma
Lovely Professional University
Punjab, India08.2013
Skills
- Customer Engagement
- Food Preparation
- Menu Memorization
- Inventory Restocking
- Customer Service
- Interactive Communication Skills
- Taking Orders
- Time Management
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Crew Member
McDonald's Restaurant
01.2021 - 01.2022
Customer Care Executive
Apple
10.2016 - 12.2019
Bachelor of Arts - History And Political Science
Guru Nanak Dev University
No Degree - Computer Science Diploma
Lovely Professional University
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