Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kira Ryan

Vancouver,BC

Summary

Dynamic leader with proven expertise in administrative management and team leadership. Excelled in cross-functional team management and customer service, enhancing operational efficiency and fostering employee motivation. Skilled in records organization and effective customer upselling, achieving significant improvements in customer satisfaction and team performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Administrative Assistant

ACME Lithium Inc.
Vancouver , British Columbia
01.2023 - 01.2025
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Managed database systems containing customer contact information.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

General Manager

Yellow Dog Brewing
Port Moody, BC
11.2018 - 11.2022
  • Managed payroll and coordinated scheduling for over 15 employees.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Trained employees on duties, policies and procedures.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Collected cash sales from employees to properly tip each server after shift.
  • Reconciled daily transactions, balanced cash registers.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Built and maintained loyal, long-term customer relationships.

Server Shift Leader

St. James Well Pub
Port Moody, BC
10.2017 - 02.2020
  • Leveraged POS system to receive and take guest orders and process payment.
  • Managed tables throughout dining room to execute service at highest level.
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Calculated charges, issued table checks and collected payments from customers.

Education

Bachelor of Arts - Communications, Culture, And Journalism Studies

Dalhousie University
Halifax, NS
09.2015

Skills

  • Administrative Management
  • Customer Service Management
  • Team Leadership
  • Filing
  • Records retrieval
  • Data organization
  • Verbal and Written Communication
  • Originality and Creativity
  • Staff Scheduling
  • Hiring and Onboarding
  • Supervision and Training
  • Employee Motivation
  • Problem Anticipation and Resolution
  • Records Organization and Management
  • Multiple Point of Sale (POS) System Operations
  • Effective Customer Upselling
  • Transactions and Cash Handling

Certification

  • Serving It Right
  • WHMIS 2015

Timeline

Administrative Assistant

ACME Lithium Inc.
01.2023 - 01.2025

General Manager

Yellow Dog Brewing
11.2018 - 11.2022

Server Shift Leader

St. James Well Pub
10.2017 - 02.2020

Bachelor of Arts - Communications, Culture, And Journalism Studies

Dalhousie University

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Kira Ryan