Kira Mpofu
Toronto
Summary
Motivated professional offering proficiency in data entry combined with strong attention to detail and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
13
13
years of professional experience
Work History
Operations Supervisor and PO Section Lead
Inkbox
07.2020 - 02.2024
- Manage day to day operations through multiple platforms such as Google sheets, Word, Looker Studio, Excel and Slack
- Improved operational efficiency by streamlining processes and implementing time-saving strategies by 10%
- Implemented continuous improvement system that increased productivity and reduced production cost by 20%
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Prepared and processed purchase orders and requisitions in accordance with company policy and procedures.
- Streamlined purchase order process, reducing time needed to process orders by 50%
House Cleaner
Hire A Maid
11.2020 - Current
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
Line Cook
The Cheesecake Factory
10.2017 - 04.2020
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
- Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
Kitchen Manager
Jack Astors
07.2015 - 10.2017
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Streamlined kitchen operations through regular equipment maintenance checks, minimizing downtime due to malfunctions or repairs.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
Sous Chef
Jack Astors
06.2011 - 07.2015
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment using Excel and Squirrel systems.
- Enhanced overall restaurant efficiency by streamlining kitchen operations and implementing effective time management strategies.
- Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.
- Implemented proper cleaning procedures, ensuring a safe and sanitary kitchen workspace compliant with health department regulations.
- Ensured consistent quality control of all dishes leaving the kitchen, resulting in a reputation for excellence among patrons.
- Provided exceptional customer service when addressing guest concerns or special dietary requests, building loyalty among returning clientele.
Education
Associate of Arts - Culinary Management
George Brown College
Toronto, ON04.2007
High School Diploma -
Wiarton District High School
Wiarton, ON09.2004
Skills
- Attention to detail
- Time Management
- Typing
- Customer Service
- Organization
- Google Sheets
- Excel
Languages
English
Native or Bilingual
Timeline
House Cleaner
Hire A Maid
11.2020 - Current
Operations Supervisor and PO Section Lead
Inkbox
07.2020 - 02.2024
Line Cook
The Cheesecake Factory
10.2017 - 04.2020
Kitchen Manager
Jack Astors
07.2015 - 10.2017
Sous Chef
Jack Astors
06.2011 - 07.2015
Associate of Arts - Culinary Management
George Brown College
High School Diploma -
Wiarton District High School
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